Regional Head of Collections Full Time

About the job
About The Role

IWG currently has an opening a Regional Head of Collections to support creating and building a best-in-class credit control platform to successfully recover debt across a region. As Regional Head of Collections you will lead our collections department that is responsible for recovering a portfolio of customers debts. With your excellent performance management skills, you will execute the company collections strategy and drive a team of 30+ collections professionals to increase the percentage of successful debt recoveries. We offer great benefits including a competitive salary and bonus plan. If that sounds like you, read on to find out more!

Job Duties
Lead and motivate a team of 30+ collection professionals including collections team leads, credit controllers and legal collection specialists
Implement IWG’s collections strategy and process within the regional credit control and legal collection teams.
Coach and performance manage the credit control and legal collection teams to drive the collection of overdue invoices and agreement value.
Develop strategies to boost recoveries, including but not limited to: call campaigns, account segmentation & prioritization and training/coaching initiatives.
Develop goals that complement the overarching company objectives and manage staff to continually meet and exceed targets.
Drive and authorise financial settlements and payment plans with customers.
Drive and manage both a small claims and high court litigation collections process, from filing cases through to (virtual) court hearings, judgement, and enforcement.
Ensure both out-of-court and legal collections cases are handled timely, appropriately, per company policy and in line with legal/local country requirements.
Hire, train, coach, mentor and evaluate team members within the collections department.
Own all reporting and analyse data pertaining to the team’s performance. Prepare and deliver regular updates on regional and team performance.
Perform other duties and projects as assigned to build a world class debt function

Requirements
Excellent leadership, motivational and relationship building skills.
Strong interpersonal skills and ability to performance manage remote teams successfully.
Strong debt collection or sales skills, including clear communication, firmness and persuasiveness in negotiation, quick thinking, objection handling and the ability to remain flexible and calm under high pressure.
Basic knowledge of light accounting tasks (performing statement of accounts reviews, etc.)
Solid organisational skills, including the ability to manage complex caseloads through to completion and prioritise and multitask in a demanding environment.
Self-starter who can work with direction but little supervision.
Team builder who recognises the importance of the team.
Willingness to go beyond the job description to meet business goals.
Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.

Competencies
Commercial awareness: Understands the impact of financial performance on business results and how own actions impact the bottom line.
Takes ownership: Accepts accountability, uses own initiative, and works proactively to drive team and company performance.
Persistent: Goes the extra mile to ensure debts are collected timely and successfully.
Analytical and intelligent: Has the ability to analyse performance related metrics and utilise the insights in performance discussions.
Attention to detail: Ensures that all relevant details are accurately assessed when reviewing performance, (legal) case documentation and opportunities, and when negotiating with customers.
Shows care: Is committed to creating strong working relationships with colleagues, acts with integrity and strives to act in the best interests of the organisation and team.
Good communicator: Demonstrates good two-way communication skills.
Embraces change: Understands the dynamic nature of the organisation and is committed to adapting to changing priorities.

Experience
At least 12 years of experience in credit control or collections
Previous experience with legal collection procedures is a pre-requisite to apply for this role
At least 8 years of experience (remotely) leading a team or department of 25+ collection professionals

About IWG

IWG companies such as Regus, Spaces, No18, OpenOffice, Basepoint, HQ and Signature now help millions of people in 3,000+ locations in over 1,000 towns and cities across more than 110 countries.

We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.