Reception Team Leader Full Time NEW

Job Description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

What will I be doing?

• Train, guide, and coach your fellow colleagues to deliver exceptional service.
• Creating a warm welcoming experience building a great rapport with repeat customers ensuring you and the team follow check in and check out brand standards and procedures.
• Answer telephone calls promptly and clearly in a polite and helpful manner.
• Ensure that guest feedback and any escalations are managed effectively.
• Ensure that payments are dealt with according to the company’s cash handling procedures and that shifts are effectively closed, and successfully handed over to the next shift.
• Manage and update all reservations and requests through Opera.
• Set up, train the team and implement the front office procedures and practices.
• Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service.
• Keep abreast of all promotions, room prices, activities and events in the surrounding area to give accurate information to guests.
• Identify corporate leads and driving online name mentions.

Requirements

• A passion for great customer service
• Advanced English language.
• Arabic language is a plus
• Flexible, agile and able to work under pressure.
• Proactive and excellent organizational skills.
• Ability to work and lead a teamCustomer-oriented approach
• Attention to detail

Experience

• You will be likely to have minimum of 1year experience leading a reception team of a branded hotel.
• Knowledge of Opera (PMS)
• Computer Literate – Microsoft Office