Public Relations Officer Full Time

About the job
The Role Responsibilities

The PRO manager role is to manage the day-to-day operations of the PRO office internally – providing an effective and efficient service relating to all PRO issues, guiding and advising management / employees on all PRO matters, responsible for all the activities of dealing with all the governmental offices and provides an effective service relating to all visa issues, guiding and advising management / employees on all PRO matters, performing general administrative duties and managing and maintaining the PRO database / files.

Responsibilities

Provide an effective service relating to all visa issues, including but not limited to:

Processing of Residency Visa, Labour Contract, Labour Card applications and renewals to ensure compliance with the UAE Labour Law.
Guiding and advising management on all PRO matters.
Develop and implement policies, procedures and work routines for the department.
Produce reports and statistics as required.

Maintain solid customer relationships by handling any questions and concerns with speed and professionalism.

Pro-actively handling problems and informing employees / management of any issues / important updates.

Develop and maintain a consistent approach to communicating updates to employees regarding medical & visa stages.

Develop and implement systems and procedures to streamline administrative affairs between PRO and the PRO customer base.

Maintain the customer PRO database

Maintain a current and accurate filing system

Strategy

Fully conversant with relevant UAE legislation. Ability to build strong partnerships and personal credibility with the business and resourcing team.

Processes

Develop and implement systems and procedures to streamline administrative affairs between PRO and the PRO customer base.

People and Talent

Takes ownership to ensure team members deliver deadlines on time, every time

Regulatory and Business Conduct

Display exemplary conduct and live by the GroupÕs Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the PRO team and HR to achieve the outcomes set out in the BankÕs Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

PRO team

Recruitment Managers

All SCB

HR team

External

Immigration Department

Ministry of Labour

Ministry of Economy

Economic Department

Chamber of Commerce

Municipality

Road and Transportation Authority

Our Ideal Candidate

Role Specific Competencies

MS office skills

English Language

Arabic Language