Program Manager Full Time

About the job Job Summary:

Tradeling.com is a Dubai government-funded startup, set up in September 2019 and is operated by Blink Technologies FZCO, headquartered at the Dubai Airport Free Zone, UAE. Tradeling.com is intended to become the dominant B2B marketplace for the MENA region by simplifying and enhancing digital B2B trade through a centralized, digital and safe procurement platform. It will offer value added services that will include finance and logistics. Launched in Q1 of 2020, with multiple categories ranging from office supplies, food and beverage, and health and wellness. At Tradeling, we embrace the challenge to innovate on behalf of the customer and we value helping each other to accomplish our goals quickly.

Position Overview:

If you are an experienced supply chain professional and customer obsessed – you might be a good fit to join Tradeling Supply chain team. This role is based in UAE and will be reporting to Head of Supply Chain.

This role involves driving critical customer and delivery experience related decisions in a rapidly growing business with involvement of cross functional teams and senior leadership including CEO/CFO of the organization. The candidate is expected to have exceptional analytical, planning and written/verbal communication skills along with preferred experience in order management/delivery experience and supply chain excellence.

Responsibilities

Responsibilities:

Manage the end-to-end order fulfillment process of retail and marketplace – develop key metrics to measure the success of delivery experience and optimize the returns or exceptions from the customers.
Setup the process of weekly and monthly delivery experience metrics monitoring involving all the key stakeholders (Finance, Operations and Business teams)
Work jointly with FC, Logistics, and category team to build the key dependency metrics and setup monthly review mechanism.
Work with FC/Logistics operations team to provide required inputs on the order fulfillment of retail and marketplace.
Work closely with finance on the monthly reconciliation process
Come up with initiatives or projects which will improve customer experience and speed of delivery.
Be part of marketplace growth initiative and work with different teams to enhance our customer experience in buying our marketplace selection.

Requirements and Qualifications

Requirements:

3 – 4 years of experience in Supply Chain/Operations management teams
Candidate must be independent and flexible, with solid communication skills and a strong customer focus.
Outstanding analytical, problem solving, and organizational skills
Must be detail-oriented with a demonstrated ability to self-motivate and follow through on issues.
Must have ability to work in cross functional, cross geographical teams and drive decisions.
Candidate must have strong Supply Chain and Planning knowledge through work experience in ecommerce organizations.
Proficiency in SQL, Microsoft Excel and basic programming skills.

About us

Tradeling.com is a Dubai government funded startup, set up in September 2019 and is operated by Blink Technologies FZCO, headquartered at the Dubai Airport Free Zone, UAE. Tradeling.com is intended to become the dominant B2B marketplace for the MENA region by simplifying and enhancing digital B2B trade through a centralized, digital and safe procurement platform. It will offer value added services that will include finance and logistics.

Launched in Q1 of 2020, with multiple categories ranging from office supplies, food and beverage, and health and wellness. At Tradeling, we embrace the challenge to innovate on behalf of the customer and we value helping each other to accomplish our goals quickly.

Come build the future of B2B e-commerce with us

By working together on behalf of our customers, we are disrupting and shaping B2B online trade. Our culture is based on creativity, leadership, teamwork, excellence, passion, integrity, and fun! Our company is growing fast but we understand the importance of having a healthy work life balance. This is an excellent opportunity to work for a fast-paced, growing, innovative company, making a big impact on a rapidly evolving space, and having fun along the way! We offer competitive compensation and other benefits.