About the job
Global Support of McDermotts ITSM & HR Service Desk Platform (ServiceNow).
Key Tasks and Responsibilities:
Lead the design, development, configuration, and maintenance of enterprise Service Management solutions using ServiceNow. Accountable for technical solutions proposed/implemented and all changes pushed to the production environment
ServiceNow configuration and customization including but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration, REST/SOA integrations, custom scripting, and third-party software integrations
Configure Asset and Configuration modules, while utilizing Discovery module to identify assets and CI’s on the network
Work with various IT teams to identify ServiceNow automation and integration opportunities to improve the existing state of IT operations
Lead administration of ServiceNow instances (environment sync, upgrades, quarterly patches etc.)
Manage functional day-to-day operations of the ServiceNow platform, serve as the subject matter expert and point of contact for all queries related to ServiceNow
Develop and distribute industry standard ITSM reports and dashboards to managers and leadership for defined KPIs
Follow established best practices for customization, configuration, and other ServiceNow functionality to document and communicate application requirements
Essential Qualifications and Education:
Minimum Bachelors Degree in Engineering, and/or Computer Science
7+ years of ServiceNow (ITSM) Development & Implementation experience
Stay current with capabilities of ServiceNow platform and be proactive about knowledge sharing
Ability to think big, and challenge conventional wisdom regarding the ServiceNow platform
Ability to adapt quickly to learn new tool’s, new technologies, and current industry standards
Experience working on agile project teams (Scrum or Kanban methods), using JIRA, Azure Devops or other developer collaborating tools
Ability to facilitate planning meetings, workshops, reviews and retrospectives
Familiarity with Git, Jenkins & HP ALM
ServiceNow Certified Application Developer / Certified Implementation Specialist
Experience with development and implementation of ServiceNow ITSM modules – Incident Management, Problem Management, Configuration Management, Change Management & Asset management
Highly proficient in ServiceNow integration solutions including: ServiceNow APIs, SSO, Web Services, LDAP, SOAP & REST
Experienced in BMC Discovery integration with ServiceNow CMDB
ITIL v3 Foundation level or higher certification.
Company Overview and Core Values:
McDermott is a premier, fully-integrated provider of technology, engineering and construction solutions to the energy industry. For more than a century, customers have trusted McDermott to design and build end-to-end infrastructure and technology solutionsfrom the wellhead to the storage tankto transport and transform oil and gas into the products the world needs today.
At McDermott, we hold all employees accountable to follow our 5 core values.
Integrity we maintain a firm adherence to legal and ethical conduct
One Team we are one company, where everyone is equally important
Go Beyond we seek courageous and creative solutions
Well-Being we promote all forms of well-being
Commitment we are reliable and dependable in delivering quality solutions
At McDermott, we proudly work together to create and deliver innovative engineering and construction solutions for the energy industry. Our customers trust our technology-driven approach to design and build infrastructure solutions to responsibly transport and transform natural resources into the products the world needs today. Because were powered by the most innovative minds, we rise to every challenge to make what was once just an idea a reality.
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