Operations Manager Full Time

About the job
Cofix is a lifestyle-focused coffee brand with a unique offering that is as bold as it is straightforward. We were founded in Israel with the mission to make every guest’s experience exemplary while offering high-quality coffee and food at fair prices. Since our inception, we’ve pioneered the fixed-price model, championing simplicity and value in every interaction.

Over the years, our footprint has grown significantly – now, we are proud to serve you from over 450 stores across six countries worldwide. Recognized by Forbes as one of the most profitable franchises and hailed as one of the fastest-growing brands in Europe by FoodService Magazine, we’ve proven that commitment to quality and value resonates globally.

But we are not just about growth – we are about excellence. With the honor of being a top 20 coffee brand in Europe and consistently ranking in the top 10 in each of our operating markets, we’ve established ourselves as a beloved staple in the communities we serve. At Cofix, we are more than just a brand. We are a home away from home where quality, affordability, and experience meet. We welcome you to join us in this exciting journey as we continue to transform the coffee industry.

Tasks

About Cofix Uae

At Cofix UAE, you have the incredible opportunity to join the founding team of our newest market as we set our sights on becoming one of the top chains in Dubai and beyond. This isn’t just a job, but a chance to propel a successful brand into a new era of exponential growth. With this growth comes endless opportunities for professional development and the chance to build your career alongside the success of our expanding business.

We are not your typical company. We’re known for our open and experimental culture that thrives on innovation. At Cofix, every idea matters, and we’re always eager to experiment, learn, and grow. We offer you the unique opportunity to not just work for a company, but to help shape it. You’ll be building a new venture, backed by the strength of a proven model and a global support system.

THE ROLE

The Operations Manager is responsible for Cofix UAE’s overall day-to-day operations of both company-owned and franchised stores. The incumbent will play a pivotal role in opening new stores, driving product mix strategy and operational processes, and building store-level teams. To effectively manage operations, the Operations Manager should possess sector-specific experience and knowledge and a deep understanding of the Cofix brand, business model, operational philosophy, and product/service offerings.

Duties And Responsibilities
Manage the full-spectrum of operations for a rapidly-growing European coffee concept in the UAE market
Build and develop an efficient and energetic store-level team
Develop detailed strategic operations plans and ensure on-time project deliverables
Establish comprehensive objectives for performance and growth
Ensure effective action planning through root cause analysis, creation and execution of action plan, and scheduled follow-ups that drive accountability
Participate in lease negotiations (as applicable) to ensure that Cofix achieves its strategic and operational objectives
Coordinate all activities related to the opening of new corporate-owned stores
Provide exemplary leadership and support to stores and franchisees within the operating region
Lead, drive, and implement product mix strategy for Cofix UAE
Continuously research the market to deeply understand the QSR industry and both prevailing and emerging consumer trends and preferences
Analyze product profitability, selection, display, and assortment using industry best practices
Monitor sales and margins of food and beverage category products to ensure adherence to local company objectives and global requirements
Oversee competitive analysis, including auditing competitors to review product mix, displays, and pricing, via research and on-site visits
Support new store openings and remodels as necessary
Work closely with other departments to coordinate and support retail pricing and product promotions
Communicate to stores and stakeholders regarding new products, seasonal offerings, display and/or assortment recommendations, etc.
Lead and explore new opportunities within the food and beverage category to drive momentum of category growth and achievement of business objectives
Engage in comprehensive business analysis to provide clear recommendations and influence overall product strategy
Collaborate with Supply Chain and Marketing teams to optimize processes and deliver cost-effective, high-demand products in our stores
Manage multiple ongoing projects in an efficient and prioritized manner
Conduct risk management assessments with respect to operations and projects and undertake appropriate mitigation or escalation, as needed
Documents, obtains approval for, and tracks all changes in project or operational parameters. Provides detailed reports and notifications as appropriate and communicates project status to Country Manager, Head of Global Operations, Global CEO, and other stakeholders

Requirements
Minimum of a bachelor’s degree or equivalent, preferably in a business-related subject such as Business Administration
5+ years of experience in the retail food industry
2+ years of experience at a retail coffee store or café in an operational capacity
Proven experience in driving product mix strategy
Strong knowledge of the food and beverage supply chain and the market conditions that influence it
Knowledge of restaurant safety and sanitation standards
Exceptional organization and attention to detail
Strong decision-making, negotiation, and leadership skills
Proven quantitative analytical capability and project management skills
Deep customer focus, high level of detail orientation, and strong ability to effectively prioritize and multitask
Fluency in English is required; Russian is a plus.