Operations Manager Full Time

About the job
Description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As the Operations Manager of dubizzle, you will be responsible for ensuring the smooth operations of our teams that own the moderation and customer support processes. Your primary focus will be on improvement of our current SOPs, as well as proactively addressing any failure cases to drive customer retention and growth.

Take ownership of the department and the different functions within it.
Maintain an orderly workflow according to the priorities
Coordinate and give feedback to the concerned departments on business processes and any client complaints. Maintain working relationships with all concerned departments
Mentor and develop the operations team and nurture an environment where they can excel through encouragement and empowerment
Analyse statistics & data and compile accurate reports. Analyse and improve process and service procedures, policies, and standards
Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiate corrective actions
KPI management and tracking team member performance
Continuously look towards improving the existing operations and focusing on scale.
Improve operational management systems, processes, and best practices
Formulate strategic and operational objectives
Find ways to increase the quality of customer/client support

Requirements

A Bachelor’s/Masters degree in Business Administration/Operations
Proven work experience as an ops manager or a project manager in a B2B tech/SaaS company
Team management experience is a must
Understanding the online classifieds industry and the challenges they face
Proficiency in ticket management tools like Zendesk, MS Office Suite or other relevant tools
Understanding of continuous improvement techniques to drive change
Strong understanding of Operations Management, Customer centricity and Project Management
Excellence communication and interpersonal skills
Ability to build strong rapport with customers and internal stakeholders
Strong problem-solving and critical thinking skills, with ability to proactively identify and address customer issues
Analytical mindset with ability to make data-driven recommendations
Self-motivated and results-oriented
Leadership ability, stakeholder management
Able to work collaboratively in a fast-paced environment

Benefits

A fast-paced, high-performing team.
Multicultural environment with over 50 different nationalities
Competitive Tax-free Salary
Comprehensive Health Insurance
Annual Air Ticket Allowance
Employee discounts at multiple vendors across the Emirates
Rewards & Recognitions
Learning & Development

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.