Onboarding Specialist Full Time

About the job
About Us

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

Responsibilities:
Property Assessment:
Conduct thorough assessments of new properties to evaluate their potential for short-term rental.
Identify any maintenance, repair, or improvement needs and recommend necessary actions to ensure properties meet GuestReady’s quality standards.
Collaborate with property owners and other team members to establish clear expectations and requirements.
Property Setup and Optimization:
Coordinate and oversee the setup process for new properties, ensuring all necessary amenities, furnishings, and supplies are in place.
Collaborate with the Operations team to create appealing property listings with accurate descriptions, high-quality photos, and competitive pricing.
Optimize property listings by conducting market research, analyzing competitor offerings, and implementing strategies to enhance property visibility and attract guests.
Collaborate with the Styling team to furnish the property up to GuestReady’s quality standards.
Documentation and Contracts:
Prepare and review property management agreements, contracts, and other relevant documents with property owners.
Ensure all legal and regulatory requirements are met, including permits, licenses, and insurance coverage.
Maintain accurate and up-to-date records of property information, contracts, and agreements.
Communication and Relationship Management:
Serve as the primary point of contact for property owners during the onboarding process, addressing their questions, concerns, and requests in a timely and professional manner.
Foster strong relationships with property owners, providing them with regular updates and feedback on their property’s performance and suggesting improvements.
Collaborate with the Sales team to identify potential upselling opportunities and promote additional services offered by GuestReady.
Training and Support:
Provide ongoing support to property owners, addressing their inquiries, and offering guidance on optimizing their property’s performance.
Stay up-to-date with industry trends, market changes, and local regulations affecting the short-term rental market.
Qualifications:
UAE Driving licence
Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
Previous experience in property management, real estate, or a similar role.
Knowledge on the short-term rental industry.
Excellent communication and interpersonal skills.
Detail-oriented with exceptional organizational and multitasking abilities.
Proficient in using property management software and online platforms.
Ability to work independently and collaboratively in a fast-paced environment.
Flexible schedule to accommodate occasional property visits or meetings outside regular working hours.
Fluency in written and spoken English. Other languages are helpful.
A passion for delivering excellent customer service and ensuring guest satisfaction.

Join the GuestReady team and play a key role in ensuring our properties are ready to welcome guests with outstanding experiences. Apply today and be part of our mission to transform the vacation rental industry!

We encourage you to apply even if you are missing a skill or two! Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps!

Diversity and Inclusion

GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.