About the job
A Cluster Marketing Executive will play an important role in assisting the cluster in achieving key objectives in line with the annual marketing plan, current initiatives and relevant marketing activities relating directly to the cluster. The cluster marketing team performs an integral role in bringing together all function areas to ensure commercial targets are heightened. The executive role involves independently managing smaller individual projects and overseeing some of the day-to-day administrative duties for the hotel.
What will I be doing?
As Cluster Marketing Executive, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:
Execute and coordinate all agreed hotel marketing strategies and monitor on-going marketing campaign performance and reporting as directed by the cluster Line Manager
Support the cluster Line Manager by developing and implementing promotional activity, cluster merchandising and collaterals for all hotel departments
Execution of all marketing activities for special events, merchandising campaigns, exhibitions and property inspections
Assist with and at times lead on-site photos shoots and hotel filming whilst ensuring all relevant administration duties are completed and approved
Monitor and support all social media activity for the cluster and support departmental initiatives
Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards, using the right tone of voice and that content is compliant with corporate guidelines
Support and identify opportunities with the Line Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes
Execute and implement appropriate use of marketing content, creative resources, translation and photography while optimising an effective online presence in line with regional strategy
Respond to customer postings as appropriate tackling any complaints and issues
Develop, maintain and grow hotel databases to promote all hotel disciplines including targeted HHonors campaigns
Execute the hotels quarterly audit report on specific initiatives and promotions
Monitor and review all third party website content, ensure it is accurate, current and reflects each hotel
Execute and report competitive analysis on the hotels food and beverage and eCommerce marketing activities
Ensure all hotels have appropriate marketing content to include up to date media lists, marketing collateral, photo library, newsletters,brochures, desktop publishing and all matters relating to marketing
Support and assist management of all marketing projects including resources with budget implications
Produce tracking documents and hotel fact sheets including preparing PowerPoint presentations with excellent attention to detail as directed by head of department
Achieve agreed performance goals and marketing objectives of role set out by the cluster Line Manager
Support the Line Manager in executing effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing and partnership programs
The executive role focuses more on self-development as opposed to developing team members
Establish and maintain effective rapport and open communication with all hotel disciplines
Develop strong working relationships with various levels of Hiltons personnel including cluster and regional teams and comply to Hiltons core values
Develop and manage working relationships with key members of the creative and media agencies
Work effectively within the cluster marketing team as well as supporting relationships with cluster and regional levels on relative projects and promotional campaigns
Excel at being an effective team player in all aspects of the role
What are we looking for?
A Cluster Marketing Executive serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Educated to college level or equivalent in work experience
Experience in a similar marketing role
Proven experience of supporting, planning and managing project work to tight deadlines
Experience of the main functions of marketing and leading smaller projects
Demonstrated ability to interact effectively with various levels of management
Proven experience of working to and understanding key marketing and eCommerce plans and strategies
Excellent written and verbal communication skills in English. High-level proficiency of native language dependant on location of role
Proficiency in Microsoft Office applications, budget management and project and time management
Demonstrates an understanding of commercial awareness, able to adapt to changing priorities with key judgement and decision making skills
Ability to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals
Professional approach, clean and well groomed at all times
Friendly demeanour, positive and enthusiastic attitude with strong customer focus and able to work independently
Honesty, integrity, passion for hard work
Demonstrated self-starter, with excellent attention to detail
Creatively minded and has a thirst to work in marketing for the hospitality industry
Enjoys working collaboratively and is a key team player with a can do attitude and thrives on a challenge
Good understanding of Hilton, its core values and management structure
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the Worlds Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests, Owners, Suppliers, and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Double tree by Hilton Business Bay
Doubletree by Hilton
A Marketing Executive is an office based job role. The role demands these professionals to attend meetings with clients, partner organisations and others.
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