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Manager
Junior Customer Success Manager Full Time
About the job
At Sana Commerce were committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.
It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. Were a fast-growing SaaS company that allows you to take ownership of your career.
At Sana Commerce, were looking for a Junior Customer Success Manager to help our customers to drive value in UKI region by ensuring the best experience possible with our e-commerce platform.??
What youll be doing:
Driving the success within your?portfolio of?accounts based in UK and Ireland by acting as an internal advocate;
Building and maintaining deeply rooted relationships with your?customers;???
Increasing retention?by taking actions on identified?risks;????
Advising your customers on how?our solution?can help?them?achieve their?objectives;???
Managing our online customer community.??
What youll bring:
You have at least 1 year of experience in Business Development, Customer Success, or Account Management within the UK Irish market;
A native?level of English.?Any other?(B2+)?European language:?Dutch, German, French, Italian, Danish,?or Swedish?is?a plus;??
Excellent communication and listening skills;
Customer-centric Mindset;
A bachelors degree (minimum requirement).
What youll get:
The chance to make an impact at a scale-up organization;
Personal development opportunities;
A hybrid working model 3 days from the office, 2 days from home;?
Up to 3 weeks of work from anywhere per year;??
A global and customized team onboarding program (9,1/10 rated by previous new hires);??
Who we are:
So, what does it mean to be a part of the Sana Commerce team?
Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
Result-driven. We also know that being result-driven is about more than just KPIs. Its about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
Customer-Centric. Were in it for the long haul for our customers. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.
Job descriptions can be tough to interpret. We strongly encourage you to apply if you feel like you are a great match for this role.?Even if you may not tick all the boxes,?please explain your motivation for the role of Customer Success Manager in a cover letter. Apply now!?
Customers will be onboarded, and it will reply to and address their queries and problems using a combination of self-service.