IT Support Specialist Full Time

About the job
JET LUXE is a luxury travel brand responsible for revolutionising executive jet travel, launched in 2020, A global leader in executive aviation, JET LUXE is recognized for delivering flexible, best-in-class Luxury Travel Management solutions to customers worldwide. JET LUXE provides exceptional Aircraft Management, tailored-made travel, and Concierge Services. The company caters to an elite clientele. Including aircraft owners, VIPs, and operators of business jets for corporate, commercial, and personal air travel. From the palace to the aircraft to the destination, anything private jet travel requires, anywhere in the world, we can provide. See the world in Your Own Way.

We are seeking a highly skilled and motivated IT Support Specialist to join our team in our Dubai HQ. The successful candidate will be responsible for providing technical support and assistance to our staff on a daily basis, as well as helping with more complex IT issues. This position requires a good understanding of some advanced IT skills such as backend development and coding, as well as experience in helping an office with standard IT needs. The IT Support Specialist will work closely with our team to ensure that our systems are running smoothly, and any issues are quickly resolved.

Responsibilities
Provide technical support to our staff on a daily basis
Respond to and resolve help desk tickets in a timely manner
Troubleshoot hardware, software, and network issues
Install and configure software and hardware
Maintain accurate records of all support requests and resolutions
Collaborate with our team to ensure that all systems are running smoothly
Manage user accounts and access control
Assist with the maintenance of servers and networks
Write scripts and automate routine tasks
Provide training to staff on the use of software and systems
Assist with website development and upgrades
Requirements
Bachelors degree in Computer Science or related field is preferred
At least 3 years of experience in IT support, with a good knowledge of technical IT
Excellent troubleshooting and problem-solving skills
Strong knowledge of Windows and MacOS operating systems
Familiarity with Zoho One is advantageous
Experience with network and server administration
Strong knowledge of cyber security and IT security
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
If you are an experienced IT Support Specialist, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and the chance to work on the latest technology with a dynamic team of professionals.