IT Support Engineer Full Time

About the job
We are urgently looking for an experienced and technically sound IT Support Engineer/Assistant IT Admin to handle the running of day-to-day challenges in the scope of IT support services.

Primary responsibilities and duties:
Installing, configuring and maintaining servers, computer peripherals, IT hardware, and application software.
Troubleshoot and resolve issues related to software applications, hardware such as interactive panels, printers, projectors, application systems and network infrastructure reported to the Service Desk.
Installs Macintosh and PC software, print drivers, scanners, etc.
Monitor performance and maintain systems according to requirements.
Build an internal database with technical documentation manuals in compliance with IT policies.
Office 365 user administration (Exchange Online, OneDrive, SharePoint, Azure Active Directory, OneNote)
Active Directory object management (i.e. User, computer, groups) and GPO’s in Windows 2012 server.
Ensuring security and efficiency of IT infrastructure, installation of antivirus, and software patches. Monitor and remove viruses, spyware, and other non-authorized software.
Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
Perform data backups and disaster recovery operations.
Conduct briefings and demonstrations for users to enhance system productivity.
Technical services and support at the network level: WAN and LAN connectivity, routers, UniFi access points, switches and firewalls
FortiGate firewall configurations and create security policies, managing application and web filters, IPsec VPN, SSL VPN, monitoring bandwidth and internet usage
Managing websites, web content, maintaining web design on WordPress
Provide necessary guidance to staff on online teaching platforms and aid necessary training on various operating systems, application software and peripherals.

Job skills required:
Help desk experience is a must
Strong Office 365 suite
ERP systems.
Security: CCTV and Access control
Candidate must be a CCNA or MCSA or MCITP or equivalent
ITIL experience preferred
3-4 years of experience as a system administrator or IT support engineer
Excellent written and oral communication skills
School experience preferred