Receptionist / Front Desk Executive Full Time

Job Purpose:

To manage the front desk operations at Milele HQ, ensuring a welcoming, organized, and efficient environment for all visitors and staff.

Duties and Responsibilities:

• Greet and welcome guests promptly and warmly upon arrival.
• Direct visitors to the appropriate personnel and offices.
• Answer, screen, and route incoming phone calls efficiently.
• Maintain a clean, organized, and presentable reception area, ensuring availability of necessary stationery and materials (e.g., pens, forms, brochures).
• Oversee the booking and upkeep of boardrooms and meeting rooms.
• Provide accurate and timely information both in-person and via phone/email.
• Receive, sort, and distribute daily mail and deliveries.
• Ensure office security by adhering to safety protocols, monitoring visitor logbooks, and issuing visitor badges.
• Manage ordering and inventory of front office supplies.
• Update office calendars and assist with scheduling meetings.
• Coordinate travel arrangements, accommodations, and prepare related vouchers.
• Maintain accurate records of office expenses and costs.
• Perform clerical tasks such as filing, photocopying, and transcribing.
• Support additional administrative duties as assigned by the line manager.

Required Skills:

• Proven experience as a Receptionist, Front Office Representative, or in a similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g., EPABX systems, printers).
• Professional demeanor and appearance.
• Strong verbal and written communication skills in English and Arabic.
• Ability to be proactive, resourceful, and solution-oriented.
• Excellent organizational and multitasking abilities.
• Strong time-management skills with the ability to prioritize tasks effectively.
• A positive, customer service-oriented attitude.

Qualifications:

• High school diploma or equivalent; additional certification in hospitality management or a related field is an advantage.