Implementation & Care Specialist Intern Full Time

What’s the Role?

The role of the Implementation & Care Specialist (ICS) Intern is to take responsibility for the Tool Services phase of our solution sales process (Hilti ON!Track). This includes partnering with Solution Consultants and Field Sales Teams in selling a successful implementation and building the customer relationship through the implementation of Tool Services. This internship is for a period of 6 months.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

In this role you will make outside, face‐to‐face business activities in relation to Hilti’s ON!Track Tool Service Solution in order to grow a loyal customer base and strengthen the company’s position or market share.

During Implementations you will work with our Solutions Consultant to define & manage overall project schedules and assign tasks/deadlines to the project team as necessary during execution. You will have the opportunity to demonstrate Hilti products and services in person, face?to‐face, with customers and train our customers on Hilti Tool Service Solutions at all levels of the company.

As the ICS Intern with Hilti, you will collaborate with a variety of departments within Hilti to complete activities and achieve these goals, such as logistics, finance, marketing, and customer service. Furthermore, you will collaborate closely with the field sales team in contract negotiations with customers to ensure long‐term customer engagement.

Hilti encourages long term career opportunities. More than 30% of our employees are already part of the Hilti family for more than 10 years.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing mentoring and lots of responsibility from the start. It’s a great way to start your career and find the right match for your ambitions.

What you need is:

Bachelor’s Degree or Diploma
Experience in customer service or sales
Strong communication skills, with fluency in English and Hindi
Proactive approach with enthusiasm to learn and succeed
Strong analytical skills with the ability to work in a multicultural team
To be persuasive, sales driven, customer focused, and a team player
Personal vehicle to visit customer sites
Valid Emirates residency, under family or school sponsorship for the duration of the internship

Why should you apply?

Year upon year we are recognized as one of the top ‘Great Place to Work’ employers, both globally and locally. And when you meet us you’ll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter what your background.

Please note, the preselection questions are mandatory and all of them must be answered for us to consider you as a potential candidate. We look forward to receiving your application!