Housekeeping Manager Full Time

About the job
An Exhilarating Opportunity

Famed For Its High-energy Lifestyle, Entertainment, And Culinary Offerings, FIVE Is The Epitome Of Daring Glamour, And Includes These Famous Luxury Lifestyle Destinations

Are you ready to be part of our Trailblazing FIVE Tribe thats setting the Gold Standard in Housekeeping. FIVE Hotels and Resorts is seeking a bold and innovative individual whos passionate about creating unforgettable, Next-Level experiences for our guests and other FIVERs.
Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah is home to award-winning restaurants, bars, and Dubai’s #1 rooftop club.
An uber-chic hotel capturing the excitement of new Dubai, FIVE Jumeirah Village is the worlds most-reviewed hotel on Booking.com. With 269 private pools and jacuzzies, the hotel promises an exclusive chic penthouse lifestyle.
Switzerland’s ultimate entertainment hotspot, FIVE Zurich’s luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE’s hallmark musical stylings.
Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique ‘Vibe at FIVE,’ it will offer ultra-luxe, eco-conscious residences for luxury aficionados.
FIVE is a leader in sustainable luxury living and hospitality. The companys science-meets-styled Sustainable Indulgence philosophy has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4s BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance and community.

The Team

FIVERs are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, youll personify the distinct FIVE-Styled Vibe and use it to create Insta-perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime – then look no further.

The Candidate

Your outstanding communication, leadership and organisational skills enable you to be a natural self-starter. Youre a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and execute tasks with precision and finesse. Your outgoing and approachable nature enables you to connect with other ‘FIVERs’ and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.

So, have the best time ever by joining our Housekeeping Team as Housekeeping Manager to deliver exceptional experiences across our award-winning lifestyle destinations. Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights!

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a family bonded by common values and goals, celebrating people, culture and diversity.

Key Responsibilities
Oversees the administration and management of housekeeping operations.
Ensure the highest level of guest service through the application of FIVE Standard Operating Policies.
Conduct regular inspections of VIP rooms and spot checks.
Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.
Responsible for training all housekeeping colleagues.
Track and address all guest comments and concerns.
Ensure lost and found procedures are followed through accurately and consistently.
Prepares Annual Linen Budget on the basis of quantity inventory and linen losses and annual uniform budget.
Maintain a close working relationship with all hotel departments and be a positive contributor to the leadership team of the hotel.
Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.
Prepare department’s operational budget.
To be health & safety conscious and actively involved in maintaining a safe work environment.
Ensures accuracy of regular inventories and analysis of losses.
Understands and is aware of all fire and safety procedures as well as occupational health and safety.
Spot-check staff areas for cleanliness.
Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
Liaison for all external contractors, auditing their services regularly and ensuring their standards meet FIVE expectations.
Manages staff and ensures productive, proactive work ethics is maintained and illustrated to staff at all times. Ensure a progressive environment is created and maintained that offers employees opportunities for job advancement within our hotels.
Ensure high morale throughout the department through recognition and removal of identified barriers.
A coaching nature and empathetic approach to leadership, positively impacting colleague’s satisfaction and the guest experience.
Must be able to work well under pressure in a fast paced and constantly changing environment.
Requirements

What We’re Looking For
A hands-on approach with a ‘can-do’ spirit
Minimum 5 years of experience in a Luxury Hotel in the UAE in a Managerial role
Computer literacy a must, with a strong knowledge of Word, Excel, & Outlook.
Experience with Hotel PMS, Opera desirable.
Demonstrable achievements in improving customer satisfaction and profitability
Ability to find creative solutions while taking ownership for all duties and tasks assigned
Strong leadership skills to manage confidently and drive a dynamic operation, creating Sensational experiences for guests and FIVE Tribe Members.
Creative and forward-thinking personality with a knack for delivering First-in-Class solutions.
Proven track record in enhancing guest satisfaction and the organization’s profitability.
Ownership mentality and a passion for finding Boundary-Breaking and Next-Level solutions.
Collaborative team player with influential communication skills, capable of setting the perfect vibe and fostering an electric atmosphere.
Benefits

Work Smart, Play Hard! Unmatched FIVER Benefits for Life!
Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe’, where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVEs success.