Housekeeping Attendant Full Time

A little taste of your day-to-day

• Cleans and services assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
• Wears safety protection equipment as provided in line with department regulations and any local legislative requirements.
• Handles and stores chemicals in line with hotel regulations and any local legislative requirements.
• Greets and acknowledges guests.
• Notifies supervisor when service is complete so rooms may be sold or occupied.
• Reports any room unable to be serviced to supervisor according to established procedures.
• Reports to supervisor the needed repairs or unsafe conditions
• Always follow established safety procedures. Immediately reports any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty.
• Responds to guest complaints, special requests and takes action to ensure guest satisfaction.
• Monitors and controls supplies and amenities and minimises waste within all areas of housekeeping.
• Reports, turns in, and/or logs all lost and found items according to established procedures.
• Maintains Hotel information to be able to provide information to guests.
• Assists guests and escorts them to locations within the hotel at their requests.
• Ensures working knowledge of all hotel’s public areas.
• Ensures cleaning schedules are completed in a routine and timely manner.
• Recycles where possible.
• Works as part of a team and communicates with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turn-down duties.
• May assist with other duties as assigned.
• Safeguards hotel property.

What we need from you

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Fluency in the English language – extra language skills would be great, but not essential.
• Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths, and computers, especially our reservations system, Opera.
• Flexibility – night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience – ideally, you’ll have spent at least two years in a guest service position in a 5-star property.
• Ability to work independently and within a team environment.