Housekeeping Attendant Full Time

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

Key responsibilities:

• Provide assistance to the guests during their stay and ensure the cleanliness of the guest rooms and public areas as per the hotel standards
• Liaise with the Supervisor and Coordinator to ensure guests requests are attended to in a timely manner
• Take initiative to add a personalised experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Personally supervise the end of day closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around which can be hazardous
• Proper stock of guest amenities, cleaning supplies, mini bar, clean linen are arranged well on the trolley before starting the work
• Conduct thorough inspections of assigned rooms to ensure they meet the hotel’s high standards of cleanliness and presentation
• Report any maintenance issues or damaged items to the appropriate department promptly
• Adhere to all health and safety regulations, including the proper use of cleaning chemicals and equipment
• Assist with turndown service in the evenings, ensuring guests have a comfortable and welcoming environment
• Maintain accurate records of cleaned rooms, restocked items, and any special requests fulfilled
• Collaborate with other departments to ensure seamless guest experiences, particularly during high-occupancy periods or special events

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Previous experience in a similar role in 5* hotel is an asset
• Strong interpersonal skills with a passion for service
• Good communication skills with ability to speak fluent English
• Keen eye for detail and commitment to maintaining high standards of cleanliness
• Basic computer skills for logging completed tasks and communicating with other departments
• Ability to work efficiently in a fast-paced environment
• Knowledge of proper handling and storage of cleaning chemicals
• Discretion and respect for guest privacy
• Ability to work both independently and as part of a team