About the job
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.
Responsibilities
Assisting the General Manager
To translate and execute strategies into operational excellence.
To take responsibility for the hotel when the General Manager is not present.
Effectively coordinate the Executive Office to ensure efficiency.
Will provide input for the creation and implementation of promotional activities with all Divisions.
Working with Operational Division HeadsMaintain high visibility and involvement with customers; greet guests and be visible in public areas at peak times, lunch, and evening.
Good personal contact with all staff is essential. Bring to the attention of the General Manager any potential problems or needs of any individuals or groups of colleagues.
Continuously review ways of improving the standard processes in customer service.
Check Food & Beverage outlets regularly during service hours, including kitchen and other back of house areas.
Monitor and review merchandising presentations of all departments and make recommendations if necessary.
Inspect facilities continuously. Inspect, at least weekly, floors and various rooms, suites, and apartments. Report to appropriate department heads any deficiencies and follow up to ensure corrective and preventative actions are taken.
Working with Division Heads/Department Heads on the Safe, Sound & Sustainable by Mandarin Oriental Processes
To orchestrate and direct the annual Safe, Sound & Sustainable by Mandarin Oriental Audit.
To chair the monthly Risk Management Committee meetings while ensuring full compliance by all Divisions.
To grow and improve our sustainability efforts as per set targets.
To ensure that guests and colleagues are constantly in an occupationally safe, healthy and secure environment.
Supporting the Human Resources Department
Active participation in Career Development programmes for colleagues.
Act as the mentor and coach for managers by engaging them in projects and learning initiatives, and ensuring that appraisals and feedback sessions are regularly held.
Offer assistance in analysing and planning labour costs to ensure operationally-effective colleagues and payroll costs.
Significant controls and ideas will need to be generated to look at casual and permanent colleagues in operational areas.
Skills & Qualifications
Vocational Diploma in Hospitality / Hotel Management OR
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
Minimum 5 years of experience working in a 5-star hotel environment.
Minimum 5 years hotel operations experience
Minimum of 2 years experience as a Director of Operations, Resident Manager or Hotel Manager
International experience with GCC and/or Dubai preferred
Able to communicate fluently in English verbally and written
Able to work with multicultural teams
Able to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues.
Strong business acumen
Strategically minded
Strong problem solving & decision making skills
Exceptional customer focus
Strong attention to detail
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