About the job
An Exhilarating Opportunity
Are You Ready for a Daring Challenge with The Worlds Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining FIVE-Star Hospitality and Setting the Gold Standard across the Industry.
Join the FIVE Tribe – and Get Ready to Make Waves.
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A Can-Do! Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other FIVERs and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a Hostess will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
What Were Looking For
Previous experience of 1-2 years in a Luxury Hotel environment as a Hostess.
A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
An elevated and energetic Conversationalist, engaging Guests with lively discussions.
Professional, Insta-Worthy Appearance, always adhering to FIVEs Grooming Standards and maintaining a polished, FIVE-Styled demeanour.
Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
A hands-on attitude, fuelled by a Can-Do! Spirit.
Greets Guests upon Arrival with a Warm FIVE-Styled Welcome, ensuring their Journey at FIVE is sensational.
Leads and coordinates FIVEs acclaimed Front of House Operations while elevating the Vibe at FIVE throughout all Guest Touchpoints.
Assists Guests in finding Suitable Seating Arrangements based on their preferences and the availability of tables.
Manages Waitlists during peak times and provides Accurate Wait Time estimates, whilst ensuring Guests are well taken care of.
Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, FIVE-Styled Service.
Exhibits an exceptional understanding of FIVEs diverse destinations, concepts, menus, events, and bespoke offerings, enabling FIVE-Star Guest Assistance at all times.
Efficiently Processes Billing and Payments while adhering to FIVEs industry-leading Control Procedures.
Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery.
Collaborates with a Fellow FIVERs to maximise Guest Satisfaction, providing Prompt and Positive responses to inquiries.
Showcases a Proactive Approach to addressing Guests concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
Demonstrates an Unwavering Commitment to upholding FIVEs First-in-Class Standards, providing personalised Service to Guests at all times.
Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
Contributes to the signature behind-the-scenes Vibe at FIVE, playing a vital role in the success of FIVEs award-winning initiatives.
FIVERs are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, youll Personify the distinct Vibe at FIVE and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime then Look No Further and Unleash your Next-Level Potential.
Sustainable Indulgence at FIVE
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The companys Science-Meets-Styled Sustainable Indulgence Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4s BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making Sustainability without Compromise on Luxury Living central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVEs Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
An Equal Opportunity Employer
The FIVE Tribe represents over 70 nationalities across its over 1500 FIVERs. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
About FIVE Hotels And Resorts
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVEs award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
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