Help Desk Administrator Full Time

Job Announcement

Help Desk Administrator

The Middle East Broadcasting Networks, Inc. (MBN) is seeking for a Help Desk Administrator to provide Dubai MBN Employees with the Technical Support needed. This position location is required for Dubai, UAE.

The Helpdesk Administrator is responsible for providing Level 1 end-user, desktop and application support to staff and all broadcast users.

The Incumbent will Coordinate build out and deployment of new hardware and software needs, in addition to Coordinating problem resolution with user and IT/Engineering team at Springfield-the headquarters.

The Help Desk Administrator will Coordinate troubleshooting between Springfield and local technical vendors/support and troubleshooting of complex issues.

The Incumbent will Field phone calls to address support for the following areas:
Network access
Printer access.
E-mail access and administration
PC Hardware problems
Application usage assistance
Password management
Hardware and supply Provisioning

Candidates are required to have:
Minimum of 2 years technical experience in a helpdesk/end user support customer service environment required
Technical Education and Microsoft Certification(s) preferred.
Possess extensive knowledge of Microsoft Windows Operating systems.
Extensive experience maintaining and configuring Intel processor computer systems.
Proven experience in IT/Help Desk.
Demonstrated ability to apply IT in solving business problems.
Excellent understanding of computer systems features, and integration capabilities.
Ability to present ideas in business-friendly and user-friendly language.

MBN is a non-profit grantee of the federal government that directly communicates with the people of the Middle East and North Africa through television, radio, and digital media. MBN’s mission is to expand the spectrum of ideas, opinions, and perspectives available in the media of the Middle East and North Africa; provide objective, accurate, and relevant news and information; and, accurately represent America, Americans, and American policies. Through its multimedia broadcasts, MBN seeks to inform, engage, and connect with the regions’ people in support of universal freedoms.

MBN is an equal opportunity employer committed to workforce diversity.