About the job
Black & Grey HR is currently recruiting for a Holiday Homes Company, for the position of Guest Relations Officer. As a Guest Relations Officer, your primary responsibility will be to ensure exceptional guest experiences and foster positive relationships with our valued guests. You will serve as the main point of contact throughout their stay, providing assistance, resolving any issues, and ensuring overall satisfaction. This role demands excellent communication skills, keen attention to detail, and a strong customer service orientation.
Extend a warm and friendly welcome to guests upon their arrival, ensuring a pleasant first impression.
Efficiently handle guest registrations, check-ins, and check-outs, ensuring the accuracy of collected information.
Address guest inquiries, requests, and complaints promptly and professionally, consistently maintaining a high level of customer satisfaction.
Provide detailed and comprehensive information about the holiday home companys facilities, services, and local attractions to enhance the guest experience.
Proactively anticipate and fulfill guest needs by offering personalized assistance, including arranging transportation, reservations, and catering to special requests.
Collaborate closely with various departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.
Regularly follow up with guests to ensure their satisfaction and promptly address any additional needs or concerns they may have.
Assist in effectively managing guest feedback and reviews, actively seeking opportunities for improvement and implementing necessary changes.
A degree or diploma in hospitality management or a related field is highly desirable for this position.
Previous experience in a guest relations or customer service role, preferably within the holiday homes or hospitality sector, will be advantageous.
Possess exceptional interpersonal and communication skills, enabling you to interact effectively with guests from diverse backgrounds.
Demonstrated ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
Proficiency in utilizing computer systems and software, including reservation management systems and Microsoft Office Suite, is expected.
Flexibility in terms of working shifts, including weekends, evenings, and holidays, is required based on the operational needs of the holiday homes company.
Knowledge of local attractions, events, and amenities will be considered a plus.
Standard Salary plus Benefits
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