Guest Relations Executive – F&B (Outdoor Bar & Lounge) Full Time

About the job
Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world’s most dynamic cities.

The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As Service Leader – F&B Guest Relations Executive, we rely on you to:

Interact and engage with guests and maintains high quality service standards
Handle guest complaints effectively and professionally
Make sure that the guest is greeted and served promptly
Engage in suggestive selling
Presents the guest’s bill when necessary
Updates profiles for guest in the system

We Are Looking For Someone Who

Has a thorough knowledge of Food & Beverage service technique
Is able to work in outdoor bar & lounge operation
Loves interacting with guests
Believes in teamwork
Communicates with fluency in English
Preferably has experience working in either a luxury restaurant or a 5* hotel background
Is a self-starter and a team player
Enjoys being challenged