Full Time Receptionist for a Hotel Spa in UAE – United Arab Emirates . Full Time

About the job
Minimum experience required: over 1 year.

Salary: Negotiable based skills and experience

Location: Dubai

Start date: Immediately

Details

JOB PURPOSE Our CEO’s are responsible for managing and organizing the reception area, delivering…

JOB PURPOSE

Our CEO’s are responsible for managing and organizing the reception area, delivering the highest standards of customer service and creating an atmosphere that is warm and welcoming, reflective of the positive image of the Company. It is critical that CEO’s are able to establish interpersonal relationships with customers and all team members and communicate well, being the first point of contact in the Spas. CEO’s are responsible for monitoring day to day reception operations at the assigned branch including scheduling breaks, ensuring balanced bookings and room assignments.

ACCOUNTABILITIES AND RESPONSIBILITIES – Include But Are Not Limited To

? Drive business and loyalty through exemplary guest service including remembering and showing recognition to regular clients, updating client records with preferences and ensuring therapists are aware of all client preferences prior to the guests arrival

? Maximize revenue and able to translate inquiries to positive sales and be able to achieve monthly sales target

? Build and maintain customer relationships and create customer loyalty. Provide outstanding customer service to SensAsia clients at all times

? Establish long term professional relationship with SensAsia’ clients, employees and business partners

? Have a complete knowledge of all spa treatments, promotions and loyalty / membership programs including prices, durations, benefits, terms & conditions etc;

? Ensure spa appointments, therapist breaks and room assignments are scheduled efficiently and in a manner that allows us to maximize potential bookings and where required contact guests to suggest amending timings

? Be flexible and accommodating with all requests made by direct supervisor or Manager relating to branch assignment, shift schedule and any other job related tasks

? Attend all trainings as may be set from time to time by direct supervisor or Manager

? Ensure client records are completed for the therapist to conduct a thorough screening prior to commencing the treatment;

? Report and record all members/client challenges in line with our policies & procedures and inform the Spa Manager of all situations whether resolved or not;

? Where needed by team members, report / communicate any stock shortages, requests for orders or branch transfers and any maintenance related issues in line with our procedure

? Update data for all daily, weekly and monthly reports as requested by Spa Manager or Head Office Leadership Team, ensuring all information is sent on time and checked for accuracy

? Receive payment by cash, credit card, vouchers and ensure all methods are valid / approved, received in full & recorded as per our standards

? Enter transactions in the cash register and provide customers with the total bill;

? Ensure that all revenues arising from Spa activities are properly registered at the close of each shift

? Ensure that the reception desk is kept organized, clean and tidy at all times and take ownership of the cleanliness and organization of all areas in the reception including all displays, retail spaces, walls & seating areas

? Ensure the efficient smooth running of the day-to-day operation, service, cleanliness and safety in the reception area

? Following all company policies & procedures as outlined in employee handbook & operating manual

Qualification / Requirements

? Previous experience in Beauty or Spa Industry is essential

? 1 year previous experience in reception, sales or customer service field is mandatory in the Beauty or Wellness Industry

? Excellent product and treatment knowledge;

? Customer service focused and passionate about delivering an outstanding guest experience;

? Positive attitude, ability to handle pressure and efficiency in the time management;

? Attention to detail, highly organized and focused;

? Excellent communication, organization and interpersonal skills;

? Fluent in English (both verbal and written);

? Well versed in Microsoft Office (Word, Excel, Power Point)

? Team leader skills and ability to work efficiently without direct supervision;