About the job
What’s your passion? Whether you’re into dancing, diving, or dominoes at IHG we’re interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies – people who help us create great hotels guests love.
Crowne Plaza Dubai Marina is a perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.
We have an exciting opportunity for you as Front Office Supervisor to join our enthusiastic team at Crowne Plaza Dubai Marina
As a Front Office Supervisor you are responsible to supervise function of Reception during your shift and achieve highest Guest Satisfaction. Moreover, the role includes key responsibilities such as:
Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
Maintain effective communication with all related departments to ensure smooth service delivery
Maintain good working relationship with all Front Office Team
Supervise all Reception colleagues ensuring guests are taken care of in a professional and friendly manner
Maintain an up to date knowledge of Hotel and local services and supply information and respond to guest queries
Deal swiftly, efficiently and sensitively to Guest complaints and follows through
Maintain awareness of guest profiles
Check all cashier’s city ledger bills at the end of shift to ensure that the billing and attachments are correct.
The ideal candidate must have 3 to 5 years of progressive work-related experience in the same role in a 5* city hotel in Dubai and has strong capabilities in handling multiple tasks & organizing, detail-oriented and proven track record. Must have strong leadership skills, able to motivate and lead colleagues to achieve the departments vision and measurable goals. Possess the ability to make informed decisions through organizing, planning & taking ownership to assigned responsibilities. Also must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude and ability to adapt to changing priorities and business needs.
We passionately believe that its our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.
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