Front Office Guest Relations Officer Full Time

About The Company 

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.

Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As Front Office Guest Relations Officer, we rely on you to:

• Take responsibility of all Shangri-La Circle members and VIP guests
• Ensure all guests enjoy the best possible hotel experience
• Provide help and assistance to all guests
• Engage with guests and enhance their overall experience with the hotel
• Create an exceptional and memorable experience for all guests

We Are Looking For Someone Who

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates with fluency in English and proficiency in basic Mandarin is required
• Enjoys crafting creative and best-fit solutions
• Preferably has relevant experience with an international 5* hotel
• Has strong interpersonal and communication skills