Front Desk Receptionist & Customer Support Full Time

About the job
We are looking for an outgoing and energetic individual to fill a front desk receptionist role that involves various administrative and customer service support tasks, such as answering phones, document handling, responding to incoming messages and emails, booking meetings, welcoming visitors, and preparing meeting and training rooms.

Responsibilities
Greeting and directing visitors
Providing information to callers and taking messages as needed
Responding to messages through email, web chats, WhatsApp, social media
Answering Phones in a professional manner and routing calls as necessary
Coordinating with the Sales team
Update calendars and schedule appointments and meetings
Receive, sort, and distribute daily mail/deliveries
Distribution of correspondence (couriers/faxes, etc)
Handling guests questions and concerns in a professional and courteous manner
Maintaining security by following procedures and monitoring the logbook
Managing the procurement and stationery supply of the Administration Department
Keep updated records of expenses and costs
Transferring calls as necessary
Managing office supplies such as stationery, equipment, and furniture
Maintaining a clean and safe reception area by following procedures and regulations
Perform other clerical receptionist duties such as typing, filing photocopy, Printing, Scanning, transcribing, and faxing
Supporting continuity among work teams
Assisting HR, coordinating with candidates, and scheduling interviews
Assisting with new employee onboarding, updating phone extension/abbreviated numbers list and distribute to all internal phone systems
Maintain employee records
Check, manage and maintain up-to-date records of all bills
Requirements
Must be able to start immediately
Proven work experience in a similar role such as a secretary, front desk representative, customer service or administrative work
Familiarity with office organization and optimization techniques
Strong organizational and time management skills
Multitasking and time-management skills, with the ability to prioritize tasks
Excellent communication and interpersonal skills
Discretion and confidentiality
Proactive problem-solving abilities
Professional attitude and appearance.
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Required Skills And Qualifications
An associate’s or bachelors degree
Proficiency in Zoho Desk & Zoho Sales IQ
Proficiency in Microsoft Office Suite and Google Workspace Apps
Experience with video conferencing apps (Zoom, Skype)
Hands-on experience with office equipment & supplies
Telephone skills, listening, reading, writing, and professionalism
Office organization, filing, and optimization techniques
Benefits
UAE Work Visa
Health Insurance
Paid leaves
Statutory leaves
Maternity and Paternity leaves
Transportation allowance
Housing allowance
Travel ticket

They welcome guests, take calls, conduct errands, and communicate with clients or potential clients while remaining composed and professional at all times.