Front Desk Manager Full Time

Job Summary-

The Front Office – Front Desk Manager is responsible for overseeing all front desk operations, ensuring exceptional customer service, managing a team of front office staff, and maintaining a professional and organized front desk area.

Job Responsibility-

• Supervise and train front desk staff to ensure excellent customer service delivery
• Manage reservations, check-ins, and check-outs efficiently
• Handle guest inquiries, complaints, and special requests in a timely and professional manner
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations
• Maintain and update records, information, and databases accurately
• Implement policies and procedures to enhance front office efficiency
• Manage inventory and supplies for the front desk area

Candidate Requirements-

• Proven experience in a similar role within the hospitality industry
• Strong leadership and communication skills
• Excellent problem-solving abilities
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficiency in hotel management software and Microsoft Office applications
• Customer-focused approach and a passion for delivering exceptional service
• Bachelor’s degree in Hospitality Management or related field is a plus.

Skills

Skills-

• Excellent communication skills
• Strong leadership abilities
• Customer service orientation
• Ability to multitask and prioritize
• Problem-solving skills
• Attention to detail
• Knowledge of hotel operations
• Proficiency in property management systems
• Ability to handle complaints and difficult situations calmlyn.