Franchise Hotel – Guest Service Agent Full Time

About the job
About Us

JOIN ISHRAQ HOSPITALITY

Ishraq Hospitality, established in 2007, has been here for more than a decade and by bringing our network of hotels together with a drive to nurture talent, we are committed to provide our colleagues “A Place to Grow”. We present opportunities for them to build a career, gain valuable competencies and skills through work experience, alongside some of the region’s best hoteliers.

We believe in responsible business and treating colleagues well. That’s why we promote equal opportunity, diversity, and inclusion in our business; and strive to help people progress.

Join and grow in one of our hotels: Crowne Plaza Dubai Deira, Crowne Plaza Dubai Jumeirah, Holiday Inn Dubai Al Maktoum Airport, Staybridge Suites Dubai Al Maktoum Airport, Holiday Inn Express Dubai Airport, Holiday Inn Express Dubai Internet City, Holiday Inn Express Dubai Jumeirah, Holiday Inn Express Dubai Safa Park

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Your day to day

JOB SCOPE:
To assist the FOM/ FO Supervisor in the effective operation of the Front Office department, ensuring that all company standards of quality and cleanliness are always maintained whilst meeting the need of the business. Promotes the desired work culture.

What We Need From You

DUTIES AND RESPONSIBILITIES:
To report to work prior to the commencement time, well-groomed and dressed as per the hotel’s grooming standards.
To promote a professional image and to provide a quick and efficient service to all guests regardless of whether they are resident or non-resident.
To have full and comprehensive knowledge of the hotel including service and in turn service and outlets.
To strive to anticipate the guests’ needs wherever possible, to enhance quality service and in turn complement clients’ satisfaction.
To perform all daily tasks to a consistent high standard in line with both departmental and hotel standards.
To cooperate with colleagues requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting other departments in response to the business and guests’ needs
To maximize revenue by upselling and ensuring all services are charged for where applicable.
To make sure behavior measures up to hotel standards required by hotel and its representatives as directed in the staff handbook.
To be aware of the Priority Club and assist in achieving targets.
To be aware of all corporate products and promotions etc. and any other restriction of this and action accordingly.
To attend all company courses, in-house training sessions and meetings as requested by the management.
To ensure that all guests are greeted with a friendly welcome and offered the highest standards of care and satisfaction throughout their stay.
To ensure that standards of performance are as per the SOP Manual.
To maintain a high level of confidentiality with regards to Guest & Management.

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®? family. Let’s Go Further Together.