About the job
Fidelity Fitness Club is Dubais most exclusive fitness destination – an established premium gym located in the prestigious Almas Tower Jumeirah Lake Towers (JLT) since 2011. Set around the stunning views of the JLT lake and skyline, with over 17,000 square feet of luxury & world class gym facilities, dedicated to bringing together the best experts and equipment to cater for all requirements in exercise, health, wellness, and fun – definitely the best gym in JLT.
The gym is equipped with 85+ top-of-the-line cardiovascular, strength, and functional training equipment by the best-in-line fitness brands including Technogym and Queenax. It boasts two scenic studios for group classes and a new cutting-edge Technogym cycle studio providing over 80 exciting group classes every week including its own Signature classes & Les Mills. Fidelity Fitness Club also houses a 23-meter outdoor temperature-controlled infinity pool, luxury changing rooms with sauna, and complimentary body care products that provide extra comforts. The exclusive club also takes pride in its team of highly qualified & internationally accredited Personal Trainers and Fitness Coaches who were meticulously selected to inspire and guide its members on their extraordinary fitness journey.
Your Responsibilities Will Include
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Developing and managing a portfolio of Key Accounts.
Achieving monthly sales targets by identifying and developing new customers.
Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximize share of wallet.
Coordinating pre-sales and post-sales follow up.
Achieving and exceeding weekly and monthly KPIs.
Building strong and collaborative relationships with other internal stakeholders.
Monitoring market trends and providing regular competitor feedback.
Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
Handling incoming queries and building good client relationships.
Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
Handing over qualified leads to the sales teams with the objective of closing the sale.
Maintaining and updating the lead generation database.
Achieving weekly/monthly targets as set out by the business.
Delivering effective sales skills trainings to the sales teams.
Coaching sales teams and helping them in applying training content to real life situations.
You have at least 1 year experience within a Inside Sales, Telesales or Customer Service role, ideally within the Healthcare and Professional Services industry.
You possess solid expertise in Direct Sales.
Experience within Area Sales, Sales Training and Multi-country Sales would be a strong advantage.
Experience covering Healthcare is strong plus.
You have a proven track record of meeting/exceeding your targets.
You possess excellent interpersonal as well as written and verbal communication skills.
You are a strong team player who can manage multiple stakeholders.
You are highly goal driven and work well in fast paced environments.
You are a strong networker & relationship builder.
What’s on Offer?
Opportunity within a company with a solid track record of performance
Join a market leader within fitness industry
High Earning Potential
Pay range in Dubai, Dubai, United Arab Emirates
Exact compensation may vary based on skills, experience, and location.
AED42,000/yr – AED45,600/yr
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