About the job
At voco®, weve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character and thats something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
Your day to day
As Executive Housekeeper, youll keep all aspects of housekeeping and laundry running smoothly – and ensure high standards are met to deliver memorable and unique guest experiences.
People
Direct daily activities, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for hosts – recognise good performance
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure hosts are properly trained and have the tools and equipment to carry out job duties
May assist with deep cleaning projects and/or assist housekeeping host during high volume periods
Guest Experience
Make sure the quality of housekeeping and laundry services is always superb – we have standards – but its down to you to make rooms special and memorable for guests
Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
Carry out special requests from guests, VIPs, repeat visitors and club members
Help guests with their questions and complaints to achieve complete guest satisfaction
Look smart – wear your uniform with pride
Responsible Business
Maintain and order supplies and equipment whilst minimising waste and maintaining green initiatives (example: container recycling, and cleaning agents)
Reunite items with owners – and log any lost and found property
Perform other duties as assigned. May also serve as manager on duty
Financial
Help prepare and monitor the hotels annual budget with a focus on increasing profitability
Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members
What We Need From You
A candidate with bachelors degree with minimum 5 years of hotel experience within housekeeping management role. Have strong drive for results, dynamic, possess good communication skills both verbal and written. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
Theres so much more to the job than we can capture here. Its simply about creating great experiences, doing the right thing and understanding people.
What We Offer
Well reward all your hard work with a great salary and benefits in addition to career development, employee room discounts and great work culture.
Join us and youll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. Lets Go Further Together.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
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