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Assistant
Exams Test Day Assistant Full Time
About the job
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 202122 we reached 650 million people.
Role Purpose
The purpose of this role is to support exams operations and help ensure exams integrity on the ground. This role will need to ensure resources meet pre-agreed customer requirements. This role is responsible for efficient, effective and compliant Test Day delivery, supporting operations on the ground, setting standards and guiding venue staff.
The role will need to be on standby during exam sessions and troubleshoot or escalate issues for prompt resolution.
Main Accountabilities
Service Delivery
Receives instructions and requests from Test Day Officer and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
Adapts work plans based on the Test Day Officers recommendations and where necessary meet customer expectations.
Supervises and monitors administration of tests by proctors and supervisors; ensures that test instructions are accurate and that appropriate testing environments are maintained.
Uses a range of standardised systems and processes to support the delivery of high quality services to a range of customers (internal and/or external)
Keeps informed of advancing technology in standardized test administration, computer-based testing, machine scoring, and associated software
Customers/ Relationship and stakeholders
Assisting in researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.
Provides routine direction, information, and advisement to students and prospective students in regard to testing policies, procedures, and outcomes
Develops good working relationships with appropriate colleagues throughout the British council to facilitate effective and efficient service delivery
Develops strong relationships with British Council owned and managed venues and provides feedback for improvements as per audit standards
Risk and compliance
Uses standardised processes to monitor venue staff compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.
Supervises venue staff which typically includes recommendations for performance evaluation, work allocation, and problem resolution
Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards.
About You (essential Requirements For The Role)
University Degree or relevant working experience for 1 year
The British Council systems and global processes operate in English. Written and verbal proficiency of B2 level in English is required.
Experience working in Exams environment
Experience supporting Test Day delivery in Exams environment
Desirable requirements for the role
Fluency in Arabic
Further Information
Role: Test Day Delivery Assistant
Number of positions: 1
Pay Band: Grade 2J
Location: Dubai, UAE
Contract type: Fixed term local contract as per countrys labour law.
Closing date: 3rd May 2023 (23:59 Gulf Standard Time)
Other: This role is open to candidates who have the legal right to work and are located/based in UAE.
Please note that all applications should be submitted only in English.
It is advisable to apply in advance to avoid any technical issues at the last moment
Some out of hours and weekends will be required for this role.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.