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Manager
Duty Manager Full Time
About the job
An Exhilarating Opportunity
Looking to be a part of an award-winning team that leads at the forefront of Front Office innovation? We have the perfect opportunity currently available and are looking for a dynamic individual, focused on delivering unique, first-of-its-class experiences to our guests at FIVE Hotels and Resorts the dare-to-be-different entertainment experiential luxury lifestyle destinations that capture the glamour and vibe of Dubai and Zurich.
Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and Dubai Marina skyline. This lifestyle hotel boasts 470 luxurious rooms and suites with ocean on one side and city views on the other.
The resort is a party and culinary hotspot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether guests are looking for a gourmet dining experience or want to dance the night away, FIVE Palm Jumeirah creates laid back or high energy choices from breakfast to the early hours, inviting guests to design their stay.
Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious sunset views, this award-winning, cylindrically structured hotel is an architectural marvel and captures the pulsating excitement of new Dubai.
Visitors can curate their own high-rise private pool celebrations (the property boasts of 269 plunge pools), sunbathe in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a range of award-winning F&B venues and first-rate guest services after all, FIVE knows how to throw an exceptionally good party!
“This is unashamedly about luxury,” – Daily Mail.
Epitomizing Swiss chic blended with Dubai glamour, FIVE Zurich is a luxury lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali. Overlooking the city center from Zurichs stunning Uetliberg plateau, this property is home to 87 suites and rooms as well as 7 award-winning and new culinary concepts centered around FIVEs hallmark musical stylings including rooftop lounge, bar and nightclub, The Penthouse, soul food meets street food at Soul St. Zurich and MSG-free Gourmet Chinese at Maiden Shanghai along with FIVEs signature wellness retreat, ReFIVE Spa Zurich. FIVE Zurich revives Zurichs wild side and provides exceptionally indulgent experiences for guests from the city and international visitors alike.
Watch out for FIVE LUXE, JBR
Proven to be a huge success and growing at an exponential pace, FIVE will be launching its third property in Dubai, FIVE LUXE, JBR. A prime beach-side property in the heart of Jumeirah Beach Road with sweeping sunset vistas of Ain Dubai and Palm Jumeirah, this resort boasts 232 hotel rooms and suites, 212 lavish serviced residences, multiple culinary and nightlife venues, ReFIVE Spa, and an iconic social pool – and is slated to open in 2023. This incredible new property will truly imbibe the authentic and unique Vibe at FIVE for FIVERs that constantly flock to FIVE from around the globe to enjoy the brands bespoke entertainment offerings.
So, stay tuned!
The Team
Our Front Office team is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond – crafting exciting memories for our guests that last a lifetime.
The Candidate
As Duty Manager you will join a committed Front Office team, driven with the intent of delivering FIVE-star experiences to an international diaspora in the heart of vibrant Dubai and Zurich.
The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.
As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.
We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think on your feet during changing situations is also essential.
Youll work closely with the management team to develop constantly evolving service goals.
Key Responsibilities
Be passionate about maintaining a service standard that embraces time as the new luxury and therefore deliver FIVE-style service in a timely manner to the highest level of expectation – all while having fun with the FIVE Vibe!
Work closely with Guests to greet, converse, and assist with enquiries – especially when VIP Guests and long-stay Guests
Occupy the hotel lobby and other public areas, particularly at busy times
Engage Guests in conversation, and provide general assistance
Manage, record, and resolve all Guest complaints promptly and effectively
Meet and greet VIP Guests and major corporate clients upon arrival
Coordinate the services and special facilities provided to long-stay Guests
Understand all credit procedures and ensure they are applied
Stay current and up-to-date with all hotel products, services, policies and emergency procedures
Monitor Guest satisfaction reports and implement actions to improve results
Handle, record and follow through with management issues or emergencies that arise
Conduct any Health & Safety procedures, if required, including fire walks, food safety investigations, etc.
Requirements
What Were Looking For
A Hands-on approach with a can-do! work attitude
A commitment to delivering exceptional guest services with a passion
An ability to find creative solutions while taking ownership for all duties and tasks assigned
Good knowledge of Health & Safety and security procedures
Luxury hospitality experience as a Duty Manager or similar role
Teamwork-oriented
A positive, hardworking and outgoing personality – with a fun-to-work-with energy at all times!
Experience in managing a diverse team
Previous relevant serving experience is a plus
Fluency in English (spoken and written) is a necessity
Proficiency in multiple languages is a bonus
Strong working knowledge of industry regulations is beneficial
Benefits
Rewards At Work! Benefits For Life!
Live the exciting FIVE Life
Attractive incentive schemes
Rapid career advancement