Data Analyst Full Time

About the job
Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) – an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

Together with the Product, Engineering, Data, AI, and Robotic departments, we are creating various applications starting from highly personalized selling apps (web & mobile), through the kitchen management system, customer service, delivery, control, and business applications which help us to make decisions and determine the further direction of product development and more. We currently have around 40 applications in microservice architecture and we will constantly be creating new ones.

Job Summary:

As a Data Analyst at Kitopi, you will play a crucial role in supporting our Business and Product teams by providing valuable insights that enable data-driven decision-making processes. Your contributions will help enhance customer experiences, optimize operational efficiency, and drive business growth across our Brand and Growth vertical.

In this role, you will focus on analyzing data to improve brand image, and increase revenue through targeted marketing, product enhancements, and campaigns, while conducting in-depth customer analytics to understand behavior patterns. Your recommendations will guide business decisions aimed at maximizing customer lifetime value.

Join our team at Kitopi and be an integral part of our mission to “Satisfy the world’s appetite to create joy” through your strategic data analysis expertise. Combine your technical prowess, analytical acumen, and domain knowledge to make a lasting impact, all while thriving in our fast-paced environment and flourishing in our dynamic, results-oriented culture.

What You’ll Do

The Data Analyst (internally IC2) will play a pivotal role within the data department, which is part of Kitopi’s Tech teams. You will provide crucial support to both product squads and business stakeholders, with a primary focus on brand and growth initiatives. This role is an individual contributor position and does not have any direct reports.

Analyze data to uncover growth opportunities across our diverse brand portfolio

Create and maintain dashboards and reports that track vital growth metrics.

Collaborate with cross-functional teams, such as Brand, Growth, and Product, to develop and implement data-driven growth strategies.

Continuously refine and enhance data analysis processes and methodologies, including:

OKRs and KPIs: Collaborate with Product Managers to establish analytics-driven quarterly OKRs for the squad. Develop dashboards to monitor OKR progress and relevant KPIs, while contributing to the estimation of target metrics.
Descriptive analytics: Conduct in-depth root cause analysis to identify patterns, discover opportunities, and facilitate a shared understanding of insights among stakeholders.
Prescriptive analytics: Perform research and basic statistical analysis to provide recommendations for product and business teams, enabling stakeholders to evaluate trade-offs and set performance targets
ROI Analysis: Assess the effectiveness and value of various initiatives through return on investment analysis, prioritizing initiatives based on their potential impact on the product or business
Impact Analysis: Execute A/B testing for new product features and analyze the effects of business initiatives to quantify their impact
Reporting: Automate routine analyses and deliver insights through dashboards, collaborating with the BI team to streamline standard dashboards for squads or business functions
Data Horizon: Identify new data sources emerging from squad developments and collaborate with data engineers to integrate the data into the database for use by other analysts or scientists
Partnership: Forge strong partnerships with business stakeholders to identify and unlock opportunities, and collaborate with other data teams to enhance platform capabilities in areas such as data modeling, testing platforms, data visualization, and data architecture

What Are We Looking For

Minimum of 3 years of relevant analytics experience in a professional setting
Bachelor’s degree in Computer Science, Engineering, or a related field
Proficiency in SQL, Python, Power BI (or similar BI tools) with demonstrated experience in conducting data analysis, sharing insights, and providing recommendations
Ability to work independently with minimal supervision, showcasing strong self-motivation and time management skills
Possess critical thinking and problem-solving skills, with the ability to analyze complex data sets and draw actionable insights
Effective stakeholder management skills, including communication and presentation skills, to effectively communicate findings and recommendations to both technical and non-technical audiences
Strong team player with inclusiveness and constructive thinking, collaborating effectively with cross-functional teams
Ability to adapt to changing priorities and work in a fast-paced environment
Strong attention to detail and accuracy in data analysis and reporting
Knowledge of statistical concepts and data visualization best practices is a plus

Recruitment Process and Timeline

First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding – this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.

Benefits

Extensive learning opportunities – we offer many hard and soft skills training to help you improve and challenge yourself
You’ll be involved in customized workshops run by Kitopi Academy
You’ll have a chance to work in an international, diverse, and inclusive environment
You’ll be part of one of the most caring communities out there.
Finding a chance to become a shareowner with our ESOP plan (T&C Applies)
Free and unlimited access to a nutritionist because we care about you
No Dress Code!
Extended maternity and parental leave
The infamous team activities and social events are bursting with fun
Inclusive Private Health Insurance
Up to 50% discount from Kitopi brands
30 calendar days annual leave
Work from anywhere policy (T&C Applies)

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company where we’re all proud to work for.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy – you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.