About the job
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what theyve been hired to do: their very best. Your potential is waiting; why are you?
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what theyve been hired to do: their very best. Your potential is waiting; why are you?
Customer Success Manager
The goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys customers by advising and equipping them to achieve their customer experience (CX) vision.
As the CSM you are the customers advocate and champion throughout their journey with Genesys.
You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth.
What Youll Do: The primary responsibilities for this role include (but are not limited to).
Promoting continuous growth through the relevant innovation path
Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
Drive continuous improvement of customer advocacy measures
Prepare and deliver territory plans to define account strategies and align resources
Establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:
Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible
Professional Services to ensure that implementations progress smoothly to go-live
Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue
Sales to identify cross-sell/up-sell opportunities and drive incremental bookings
Ad-hoc duties as directed by Management
Take on and assist in driving internal strategic initiatives and continuous improvement programs.
Youve been there and done this
5+ years experience in a technology-related field
Bachelors Degree in a technology- or business-related field
Excellent Interpersonal, Presentation Skills Both Written And Verbal
Positive attitude and high willingness to learn
Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers
Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms
Required: Arabic & English Languages. Nice to have: Turkish Language
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
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