About the job
We are opening a Customer Success Manager role for applications in Dubai to join our CEEMA Commodities and Energy team.
As a CSM, you will be responsible for encouraging relationships and being a trusted advisor to our customers who use our Commodities desktop solutions through the customer experience journey. As the owner of the Customer Succes Plan you’ll visit customers and establish links with key collaborators and user community to ensure we are delivering a world-class customer experience. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts.
Daily Responsibilities
Develop and execute the customer success strategy and plan for accounts to drive revenue retention
Deliver highly engaging customized workflow-based customer engagements
Build deep relationships with key customer partners to advise engagement strategy and build “LSEG advocates”
Participate in industry events alongside the team to develop networking, brand presence, and stay up to date on industry trends
Supervise customer health, adoption metrics, renewals and execution of customer success plans
Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
Contribute to overall vision and strategy of the Customer Success Management Group
Your Success
A CSMs Success Will Be Measured By
High value customer engagements, onboarding activities, including various types of trainings/presentations
Breadth & depth of customer relationships
Retention and risk mitigation management
Drive account growth with sales
Contributions to role and process improvement
Key Requirements
2-5 years of customer service/ client relationship experience or pre-sales roles
Proven knowledge & experience in Commodities or Energy markets
Proficiency in English
Bachelors degree required
Excellent communication and presentation skills
Consistent track record of identifying customer needs and successfully completing retention and adaption strategies
Ability to adapt and thrive in a fast-paced environment and constantly evolving market
Please note that applications will be considered in Q1.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
About the job Job Title: Customer Service Advisor – Arabic Speaker (Online Fashion) Job Description The Advisor II, Blended Support...
Apply For This JobAbout the job Within the Customer Success organization, the CSA partners with Strategic Account Executives (SAM) and works closely with...
Apply For This JobAbout the job Requisition ID 48274 Position Type FT Permanent Recruiter Posting Type LI About The Role Act as the...
Apply For This JobAbout the job Were Hiring:We are looking for an ambitious and talented Customer Representative to join our team for Dubai...
Apply For This JobAbout the job We supply the sustainable and innovative paints and coatings that our customers, communities and the environment...
Apply For This JobAre you looking for new job vacancies in UAE? A renowned company in UAE, Cozmo Logistics is currently seeking a...
Apply For This Job