Customer Service Specialist  Full Time NEW

About the Role:

Ferrero is excited to offer an incredible opportunity for recent graduates in the UAE to kickstart their careers as a Customer Service Specialist.

Based in the vibrant city of Dubai, this role is part of Ferrero’s commitment to support and nurture young talent through a structured two-year rotational program.

As a Customer Service Specialist, you will embark on a dynamic journey through our Supply Chain department.

This two-year rotational program includes one year in Customer Service, and the final year in Logistics to gain hands-on experience in their respective operations.

Main Responsibilities:

Customer Service: In this role, you will handle shipments, manage relationships with key accounts across Dubai and the Northern Emirates, and ensure timely order management. You will also be responsible for meeting Service Level Agreements (SLAs) with business partners, analyzing Key Performance Indicators (KPIs), and proposing solutions to improve customer service.

Logistics: In this role, you will manage inbound shipments, ensuring timely arrivals and handling escalations. You will coordinate the registration of new products with the Dubai Municipality and manage inventory cycles to ensure stock accuracy.

Who we are looking for:

To be successful in this role, you should hold a bachelor’s degree in Business Administration. You have a passion for continuous improvement, possess strong communication and interpersonal skills, and demonstrate detail-orientation mindset. Proficiency in Microsoft Excel is a plus.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are – dedicated to crafting brilliant results for consumers around the world.