Customer Service Representative Full Time

Overview of the role:
The purpose of this role is to ensure on a day to day basis all customer requirements are managed and planned for operations and other internal departments within agreed service levels and adhering to all free zone rules and regulations

What you will do:
Achieve defined Key Performance Indicator Targets
Inbound and Outbound system functionality
Inbound and Outbound documentation
Reporting – warehouse stats, last mile delivery reports, sales space capacity, inventory stats and data analysis
Managing all the customer inquiries
Inventory control – PI counts and subsequent system transaction, Nil pick checks and quarantine products

Required Skills to be successful:
– Customer centric
– Good Communication skills
– Timely Resolution
– Proficient in Microsoft Office

About the Team:
Reporting to the Warehouse Manager and the purpose of this role is to ensure on a day to day basis all customer requirements are managed and planned for operations and other internal departments within agreed service levels and adhering to all free zone rules and regulations.

What equips you for the role:
Bachelor’s degree
1-year experience in similar role
Proficient in Microsoft Office (Excel a must)
Good analytical skills
Experience with Warehouse Management System
Knowledge of customs documentation process

REF TB

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