Log In
Sign Up
Customer Service
Customer Service Representative Full Time
Job Description
- Respond promptly and professionally to customer inquiries via email, chat, social media, and phone.
- Manage order processing issues, delivery concerns, return/exchange requests, and payment-related queries.
- Provide accurate, valid, and complete information using the right tools and resources.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Collaborate with warehouse, logistics, marketing, and product teams to resolve customer concerns and improve processes.
- Monitor and escalate customer feedback to relevant teams for continuous improvement.
- Maintain customer records by updating account information accurately.
- Follow communication procedures, guidelines, and policies.
- Stay up to date with product knowledge, promotional campaigns, and platform updates.
- Experience with marketplaces like Amazon, Noon, or Shopify-based platforms