Customer Service Officer Full Time

For MedNet Global Healthcare Solution L.L.C. (MNGH)

As a member of Munich Re the MedNet Global is one of the leading managed care service organizations that caters to healthcare needs. We are currently recruiting a “Customer Service Officer- Medical Call center (MCC)”. The job holders are expected to serve and enhance satisfaction levels of external customers by providing accurate product / service information and resolving service issues. The Customer Service Officer would work at all times to enhance and strengthen the relationship between the customer and MedNet.

Your Job:

Handling member / provider and PIC queries promptly and provide accurate information relating to medical cases.
Maintain call center turnaround times and ensure high quality of service is provided to our members, providers and PICs
Actively solicit and gather customer feedbacks in order to improve service levels. Use multiple channels including (but not limited to) periodic customer satisfaction surveys and personal interactions.
Explore innovative ways to open channels and gain loyalty of the insurers and insured members.
Primary channel for receiving complaints from customers, insured groups and payers. The complaints could come through different channels like email, telephone, online complaint lodging systems.
Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
Ability to multi-task across customer service functions.
Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Your profile

Native Arabic with excellent command of English.
Quality focus and customer oriented
Problem solving skills
Ability to handle stress and multi-tasking
Analytical Thinking
Keen follow up
Flexible to work on Shift basis (Morning, Evening & Night)
Computer Literacy (MS Word, MS Excel, MS PowerPoint)
Knowledge related to medical terminology would be a plus.
Insurance industry / market knowledge would be a plus

Minimum Qualifications:

Bachelor’s degree in nursing (Priority) , Pharmacy or Medical Degree
Minimum Experience:

2 years’ experience in a customer service/call center role within a hospital /medical insurance environment or TPA.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.