Customer Service Associate Full Time

• Provide outstanding, personalized customer service, ensuring each interaction leaves customers feeling valued and appreciated.
• Manage customer relationships through various channels, including email, phone, and our order management system.
• Strive to meet and exceed sales targets, contributing to team goals.
• Leverage customer feedback to improve processes and support the development of the Furchild Customer Journey.
• Collaborate with the product team to track responses and contribute to future improvements.
• Become knowledgeable in pet health, care, and wellness to better assist customers.
• Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.
• Embody and reflect our company values in all interactions and initiatives.

Qualifications

• A proactive, team-oriented mindset with the ability to thrive in a dynamic, fast-paced startup environment.
• Excellent written and verbal communication skills, with keen attention to grammar.
• A warm, engaging phone presence with strong interpersonal skills.
• Detail-oriented and highly organized, able to manage multiple tasks efficiently.
• A problem solver with a proactive, ‘can-do’ attitude.
• The ability to approach every customer inquiry with patience, empathy, and a love for pets.
• An outgoing, confident personality with a knack for building rapport.
• Flexibility to work weekends and varied shifts as needed.
• A great sense of humor and a passion for startups, e-commerce, natural products, and all things pet-related.

Our Hiring Process

We make the hiring process as straightforward as possible, with the following steps:

• Apply: Submit your application, and our team will review your profile.
• Initial Interview: If your qualifications align, we’ll schedule an initial conversation with you.
• Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.
• Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.
• Offer: Successful candidates will receive an offer within 2-3 weeks from their initial application.