Customer Service Assistant – Call Center Team Full Time

About the job
About Us

The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.

Sales, Middle East Overview

The Sales, Middle East team have been constantly innovating and pushing the boundaries even further following the launch of our digital solution in 2018 in the United Arab Emirates. In September 2022, Planet with the help of its global teams launched the world’s first paperless fully digital tax-free experience.

Our global Tax-Free Retail Team places a lot of emphasis on digital transformation. It’s a truly exciting time to be working in the Retail vertical, to really think through what feel good commerce means to our Merchants and their Shoppers by bringing our unique connected commerce proposition to life across all our Payment and Software solutions.

What you will do

Strive for first contact resolution when dealing with all shoppers, merchants and other callers on a day-to-day basis.
Contribute to team effort by accomplishing related results as needed. Manage large amounts of incoming calls.
Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of tourist & merchant issues queries and bring them to a resolution.
Provide cover to other Customer Service staff for planned and unplanned absences. Providing general administrative support.
Be fully familiar and understand authority level and ultimate accountability of this role.
Liaise regularly with Customer Service Manager, centralised Customer Service Supervisor and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.

Who you are

Previous customer service experience
High degree of energy, motivation, initiative & drive
Customer service orientated with good communication & interpersonal skills
Committed team player
Attention to Detail
Exemplary customer service skills
Excellent communication and people management skills
Language skills

Why Planet

At Planet we love to see faces in the office but understand some of life’s competing priorities; and that’s why Planet’s flexible working policy means employees have the autonomy to manage their working time to welcome flexibility in juggling their work/life balance. We are all about the quality of work being delivered on time, not the quantity, so how you get there is up to you (and your manager).

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.