Customer Service Assistant Full Time NEW

About Us:

Emirates Leisure Retail (ELR) and Maritime & Mercantile International (MMI) are subsidiaries of the Emirates Group, committed to excellence in the food and beverage industries. ELR operates a diverse portfolio of over 300+ food and beverage outlets across the globe, featuring internationally acclaimed brands like Costa Coffee UAE and Pret A Manger. MMI specializes in the distribution and retail of beverages, leveraging its expansive network to deliver world-class service and products. Together, ELR and MMI embody our businesses dedication to innovation, quality, and exceptional customer experiences.

What’s the purpose of this role:

To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean and organized environment ensuring a high standard of customer satisfaction and contributing to overall sales performance.

What will you be doing:

• Create a welcoming atmosphere for customers, assist with product inquiries and provide recommendations to enhance the shopping experience.
• Promote products and upsell when appropriate to help meet store sales targets.
• Replenish shelves, organize displays and ensure products are correctly priced and labelled.
• Maintain a tidy, safe and welcoming environment by regularly cleaning and organizing the store.
• Assist in stock counts & inventory and help with receiving and unpacking new stock.
• Attend training sessions to expand your product knowledge and skills, supporting both your personal development and the store’s growth.
• Collaborate with your teammates to ensure smooth store operations and success.

What we are looking for:

• Must have experience in cash handling & POS system
• High School Diploma or Equivalent
• 1-2 years’ experience in retail or customer service
• Ability to handle customer complaints and work under pressure
• Merchandising and visual display skills may be a plus
• Must be physically fit and capable of lifting and moving heavy boxes as part of daily operations.

What makes you a great fit:

• Enthusiastic and reliable individuals, eager to contribute to a supportive work environment.
• Excellent communication skills and a passion for exceptional customer service.
• Proactive, organised, and eager to contribute to driving store sales.
• Value teamwork and dedicated to creating a positive and supportive workplace.
• Ability to work on a flexible hour, including evenings, weekends, & holidays.

Why Join Us:

By joining our team, we believe in more than just great food and service – we believe in great people. Whether you’re just starting out or looking to build a career in hospitality, we offer a welcoming environment where you can learn, grow, and be part of a team that value, Honesty, Excellence, Respect and Opportunity. If you’re ready to be part of something exciting – where every day brings new experience, we’d love to hear from you! Apply now and take the first step in your journey with us.