Customer Service Agent Full Time

Key Tasks & Responsibilities

1-Maintain and enhance the company’s standards of customer service

2-Welcome and greet customers

3-Communicate with customers in person or via phone, email, or letter

4-Investigate customer’s problems and find solutions

5-Build and drive a customer experience culture to positively impact the customer’s feelings

6-Report major incidents that cannot be resolved to the Customer Care Supervisor

7-Compile and generate reports on overall customer satisfaction as requested by Supervisor

8-Follow policies and standard operating procedures

9-Suggest any improvements to operational processes to enhance customer satisfaction

10-Understand KPI requirements and call center staff goals and deliver on the requirements

11-Meet with team members to discuss updates, work streams, performance and follow up

12-Track and record customer service data and statistics

13-Identify areas of improvement and advise Supervisor

14-Work with management on customer service initiatives

15-Utilize social media as needed to respond to customer complaints and praise

General Responsibilities (for All EA Employees)

Respect and support fellow employees at all times

Act safely and in an environmentally friendly way

Safeguard confidential information and documents

Respond to changes positively (technical advancements as well as organizational changes)

Preserve and protect company’s reputation

Be quality conscious and endeavour to get things done right the first time

Be results-oriented. Alert others promptly when task may not produce the intended result

1-Experience in reading affection plans and real estate documents

2-Capable of preparing written documentation

Minimum Qualifications

1-University degree – Associate

2-Knowledge of real estate will be a definite advantage

Preferred Qualifications

1-University Bachelor degree in Business / Marketing / Communication / Accounting from an accredited institution

2-Real estate license would be a definite plus

3-Good understanding of documentation, written communication and reporting

Competencies.

Technical

1-Basic Accounting Skills

2-Real estate fundamentals / Affection plan / Plot plan / Floor plan

3-Good planning, organizational and project management skills

4-Computer literate