Customer Development representative Full Time

About the job
Responsibilities

The CDR will be responsible for the following areas, and will work across all MARS categories (Chocolate, Pet, Food, Ice Cream, Cakes, Drinks, and Biscuits)

Co-ordination of a team of merchandisers working across an allocated store territory to ensure delivery of their KPI’s and work plans, specifically to ensure the delivery of world class execution of the following:
Execution of plans provided by head office, and ensuring perfect compliance with these plans
Enabling the delivery of the sales targets associated to these plans
Delivering freshness targets & zero returns
Visiting their appointed store territory and delivering the following tasks:
Taking manual orders
Checking stock levels and managing OOS’s
Activating bar codes at a store level
Following up on deliveries
Owning the relationship between MARS and key personnel in store
Ensuring implementation of planograms
Managing personnel/administrative requirements of the merchandising team, and line management for merchandisers
Managing the planning, delivery and execution of events & stock management
Managing the follow up and execution of LPO’s with the customer services team
Supporting their field sales manager with ad hoc work as required (the level of work in this area will vary by store, and line manager will provide clarity on going on what is required on this area) Identifying further opportunities in store on top of the head office & store aligned business plans, and working with their field sales manager to deliver these to drive incremental results Creating a feedback/reporting loop between their stores and head office to ensure there is a regular flow of information and competitor insights back to head to office.

First & foremost, the CDR will be responsible for delivering world class in store execution of MARS brands in their store territory – delivering perfect compliance across the key in store locations – shelf, check out and display. This will require them to ensure the merchandising team for their store territory are enabled to deliver their KPI’s, and energized to do so – motivating the team, and handling any issues as required in order to deliver the sales targets.

In addition to coordinating the merchandising team to deliver, the CDR will be personally responsible for delivering their own tasks, as listed above, in order to deliver the sales plan. The CDR will be supported by their Line Manager to ensure they are enabled to deliver these tasks. In summary – the CDR will ultimately be responsible for the in-store execution of the business plan/promo calendar – so will be expected to show leadership, pro-activity and initiative in overcoming any challenges they face in store on the execution of the above priorities.
You should expect to spend 95% of time in the field, vs. 5% in the office
Key Measures

Enabling & ensuring the delivery of the merchandiser KPI’s, measured by the field sales manager. Delivery of the sales target associated to these plans, measured vs. the gross sales target by Field Sales Manager. Delivery of freshness targets & zero returns, measured by NQC & freshness by the Field Sales Manager in store. Flexibility/agility and the willingness and ability to flow to additional work as required. Delivery of incremental wins in store on top of the business plans provided, as measured by the Field Sales Manager.

What can you expect from Mars?
Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.