Customer Care Representative Full Time NEW

Purpose Statement

Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

Key Responsibilities
Process stock deliveries to sales representatives in region, as well as inventory transfers.
Process orders through SAP.
Work on priorities using multiple data sources (reports) in order to set the correct priorities on the activities at hand.
Liaison with key stakeholders in a professional way (Sales and Customers)
Handle and monitor the Letter of Credit process for Customers.
Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
Arrange special deliveries on request.
Control and send out invoices.
File ordering documents and related records.
Handle service complaints from customers and/or sales representatives.
Follow-up short term consignment stocks with customers and sales representatives
Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
Handle backorders.
Act as back-up for colleagues within the CS team
Work with CRM systems to handle customer enquiries.
All work needs to be in line with the rules and regulations as per company compliances.

Must Have
5+ years’ experience in order processing (preferably in the medical industry), coming in via multiple contact methods (email/phone etc.) and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
To be able to influence internal and external stakeholders without direct authority.
Confident and adapt to change.
Able to multi-task
SAP expert
Advance MS Office
Worked on lean and continuous improvement projects.