Consumer Account Manager Full Time

Who we are:

Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all businesses.

We are one of the fastest growing startups in the MENA region with just over 300 members from 35+ different nationalities. We were listed by Forbes as “One of the most promising UAE-based startups” and are backed by world leading VCs such as Mubadala and Point72 ventures. We are also one of the best-funded scale ups in the HRTech space across the region.

We are a principle-led, meritocratic company that puts culture at the core of everything. As a Bayzat member, you will constantly be surrounded by high achieving individuals and teams who have a knack for solving complex problems and are relentlessly pursuing success in everything they do. Being part of such an environment will push you to constantly be the best version of yourself and capitalize on every opportunity to improve, whilst drawing inspiration from like-minded, hungry people from all around you

How we got to where we are today, and the reason we will continue to thrive, is by hiring best-in-class talent and building a culture that allows people to be the truest, most authentic and unpretentious versions of themselves.

As a Consumer Account Manager, you will be tasked with servicing the customer throughout the year by assisting them with anything pertaining to their health insurance policy. This includes but is not limited to assisting them with claims, approvals, requesting for policy documents or processing cancellations and ultimately renewing the client either with the same insurance company or another insurance company.

RESPONSIBLITIES

Preparing insurance quotations for new customers & existing customer renewals

Answering and proactively following-up with potential customers by telephone and email

Educating prospective customers on insurance products, mechanics and regulatory requirements

Working with brokerage partners, where needed, to obtain official customer quotations

Liaising with insurance companies to prepare customer renewal quotations, obtain issued policy documentation and/or answer questions

Maintaining accountability for renewal rates and agreed performance metrics

Proactively building good working relationships with clients and insurers

Setting-up and leading meetings with certain existing clients to build rapport and also cross-sell other products

Training and educating clients on the Bayzat Health application

Maintaining knowledge of key market or industry changes

Defining and/or re-designing customer service and renewal processes to optimize efficiency

Partnering with design & technology team to optimize Bayzat website and platform for user experience, while minimizing required touch points

Developing and delivering customer service / sales training on an on-going basis

Continuing to re-design training & processes based on learning from day-to-day operations

Maintaining and updating CRM to reflect process changes and optimization

REQUIRED SKILLS AND EXPERIENCE

1-2 years of experience in a B2C or account management position

Excellent verbal and written communications skills

Strong strategic, critical thinking skills and problem-solving ability

Obsessively organized and detail-oriented attitude.

Ability to build strong relationships work effectively with cross-functionally both internal and external stakeholders

Experience working in a high-growth environment

Ability to adapt to changes in process or work structure

Ability to learn quickly and memorize certain product details needed for everyday conversations with clients

Good level of understanding of health insurance and how it works

Fluency in another language besides English