Consumer Account Manager Full Time

About the job
Who we are:

Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and Insurance a possibility for all businesses.

We are one of the fastest-growing startups in the MENA region with just over 300 members from 35+ different nationalities. We were listed by Forbes as “One of the most promising UAE-based startups” and are backed by world-leading VCs such as Mubadala and Point72 ventures. We are also one of the best-funded scale-ups in the HRTech space across the region.

We are a principle-led, meritocratic company that puts culture at the core of everything. As a Bayzat member, you will constantly be surrounded by high-achieving individuals and teams who have a knack for solving complex problems and are relentlessly pursuing success in everything they do. Being part of such an environment will push you to constantly be the best version of yourself and capitalize on every opportunity to improve, whilst drawing inspiration from like-minded, hungry people from all around you

We got to where we are today, and we will continue to thrive, by hiring best-in-class talent and building a culture that allows people to be the truest, most authentic, and unpretentious versions of themselves.

Some high-impact responsibilities you will be entrusted with:

Preparing insurance quotations for new customers & existing customer renewals
Answering and proactively following up with potential customers by telephone and email
Educating prospective customers on insurance products, mechanics, and regulatory requirements
Working with brokerage partners, where needed, to obtain official customer quotations
Liaising with insurance companies to prepare customer renewal quotations, obtain issued policy documentation, and/or answer questions
Maintaining accountability for renewal rates and agreed on performance metrics
Proactively building good working relationships with clients and insurers
Setting up and leading meetings with certain existing clients to build rapport and also cross-sell other products
Training and educating clients on the Bayzat Health application
Maintaining knowledge of key market or industry changes
Defining and/or re-designing customer service and renewal processes to optimize efficiency
Partnering with the design & technology team to optimize Bayzat website and platform for user experience, while minimizing required touchpoints
Developing and delivering customer service/sales training on an ongoing basis
Continuing to re-design training & processes based on learning from day-to-day operations
Maintaining and updating CRM to reflect process changes and optimization

What you will need to have:

1-2 years of experience in a B2C or account management position
Excellent verbal and written communications skills
Strong strategic, critical thinking skills and problem-solving ability
Obsessively organized and detail-oriented attitude.
Ability to build strong relationships and work effectively with cross-functionally both internal and external stakeholders
Experience working in a high-growth environment
Ability to adapt to changes in process or work structure
Ability to learn quickly and memorize certain product details needed for everyday conversations with clients
Good level of understanding of health insurance and how it works
Fluency in another language besides English

Account managers act as client advocates and work with internal departments to ensure that client needs are understood and satisfied.