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Advisor
Condition Monitoring Advisor Full Time
Career Area
Marketing / Sales / Product Support
Job Description
At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldnt be the Caterpillar we are today. Now, this is your chance to join our team and do work those matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive.
Our team is looking for a Condition Monitoring Advisor to aggregate, correlate and create customer and dealer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs. These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer’s costs through equipment management efficiency.
Condition Monitoring Advisors (CMAs) in the Fleet Monitoring Center will monitor the elements of S
O
SSM fluid analysis, equipment inspections, electronic data, repair history and site conditions to provide relevant recommendations as indicated by the data.
This Includes The Following Essential Duties And Responsibilities
Aggregate and correlate the five elements of condition monitoring, where all are available.
Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 1 element.
Provides equipment recommendations to Caterpillar dealers and customers.
Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
Provides information for equipment management lead tracking and resolution.
Assists with preparing monthly reports for customers and their Caterpillar dealers.
Participates in ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs as needed.
Basic Qualifications
Bachelors degree or higher in Science OR Engineering
At least 3 years of experience in S
O
SSM fluid analysis, equipment inspections, electronic data, or equipment repairs
Top Candidates Will Also Have
Basic interpretation certification
Experience communicating recommendations to customers and their Caterpillar Dealers
Previous experience building relationships and consulting with equipment management personnel.
Additional Information
Relocation assistance is not available for this position.
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Caterpillar is an Equal Opportunity Employer (EEO).
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