Commercial Operations Specialist II Full Time

About the job
At TDW we put people first – that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Overview

Provide sales support for any request related to the assigned TDW products and services, and ensure customer requirements are correctly identified and TDW commits and assigned resources to ensure delivery to customer satisfaction.

Responsibilities

Preparation of quotations (40%)

Receives and processes client requests in a timely manner,
Analyzes the request from a technical point of view and liaises with the Engineering department for non-standard products and/or the Project Managers as needed,
Participates in the commercial review handled by the Sales Manager,
Ensures, together with the Centre of excellence, alignment with customers’ requirements and arranges site survey if required,
Evaluates project costs and resources availability, completes the project risk assessment if any,
Develops the commercial and technical proposal and submits it to the customer;

Contract review and handover process (30%)

At order receipt, proceeds with the contract review before entering data in the IT system and discusses all discrepancies with the customer,
Liaises with Engineering and the Customer to follow up on the approbation process of the plans if applicable,
Checks conformity and acceptability of the commercial and legal terms (incl. letter of credit) with the other departments involved,
Conducts handover meeting with the Centre of excellence or alternatively complete the handover document;

Organization of order fulfilment and invoicing (30%)

Handles the order acknowledgement process and follows up with Centre of Excellence or Project Manager on all deliverables,
Ensures collection and approval of all required order documentation (HSE, quality, shipping, etc.) to be sent to the customer,
Provides necessary inputs to the CoE for transport arrangement and confirms delivery,
Prepares and send invoices to the customer and ensures payment follow up & cash collection,
-Reports claims and transmits them to the appropriate functional departments, and prepares credit notes.

Experience

Reports to the Manager Commercial Operations,
Liaises with the other team members and with the centers of excellence to exchange information and coordinate the processes of quotation and fulfilment,
Develops good relationships with the customers.
Finds the best solution to ensure customer satisfaction keeping into consideration internal constraints.