Client Relations Associate Full Time

About the job
Our client provide high quality serviced offices in JLT and has supported company start up, registration, and documents in DMCC, other free zones, and UAE mainland.

We are looking for a Client Relations Associate that will be the first point of contact for clients and visitors in a business center looking after a variety of customer service, administrative, operational and client relations tasks and responsibilities.

The Client Relations Associate is primarily responsible for all client support services, the administration of the front desk reception area as well as the daily coordination of the Business Centre operations. In large multistorey business centers, typically divided into Hubs, one dedicated Client Relations Associate shall be in charge of each Hub (each Hub including one or multiple floors).

Responsibilities:

Participate in weekly team meetings to develop better plans & revise proper protocols to meet client objectives
Act as first responder to clients in terms of any service/maintenance request
Assist & manage mail distribution, answering & screening phone calls on behalf of clients
Supervise team of office assistants & drivers ensuring all are well trained in product & service knowledge, thereby, capable of performing assigned duties
Provide supportive link between clients & internal operations, finance department, IT team & PRO services
Arrange corporate & office conferences for company employees & clients
Oversee office inventory activities, including ordering & requisitions, stocking & shipment receiving
Streamline office operations by computerizing activities, managing customer communication, scheduling payments through tracking records & documents
Resolve complaints/escalations of both clients & staff
Coordinate & maintain impressive office organization to keep facilities efficient, organized & professional
Patrol all property units on an everyday basis to identify any maintenance work needed
Help to organize clients schedule & plan appointments
Ensure smooth move in & move out procedure of clients/companies as per the updated record

Qualifications:

2-5 years experience in a customer-facing role
Experience in Hospitality or Customer Service Industry
Sales experience is a plus